Ivanna

IVANNA MANIUKOVA

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PROFESSIONAL SUMMARY
Freight Operations Specialist with 7+ years of experience in North American freight logistics, most recently as Senior CSR at RXO. Skilled in managing the full load lifecycle, coordinating carriers and supporting customer accounts within Transportation Management Systems (TMS). Known for accuracy, multitasking and reliable performance in fast-paced, time-sensitive freight environments.
CORE COMPETENCIES
• Transportation Management Systems (TMS)• Freight Operations Management
• Carrier Coordination & Communication• Full Load Lifecycle Management
• Account Management & Customer Support• Capacity Planning
• SLA Compliance & Issue Resolution• Appointment Scheduling & Tracking
• Rate & Documentation Processing• Cross-Functional Coordination
• High-Volume Workflow Management
PROFESSIONAL EXPERIENCE
Senior Customer Service Representative (Freight Operations) – RXO
October 2022 – June 2026
• Managed high-volume freight operations for customer accounts across North America
• Oversaw the full load lifecycle in the TMS, from booking through tracking, delivery confirmation and documentation
• Coordinated daily with carriers on pickup and delivery appointments, status updates and issue resolution to keep freight on schedule
• Served as a day-to-day operational contact for assigned customer accounts, ensuring SLA compliance and consistent service
• Monitored service performance and proactively resolved operational disruptions, keeping customers and internal teams informed
• Maintained accurate load records, rates and documentation within the Transportation Management System
• Supported account stability and growth through reliable, consistent operational execution
Business Development Operations – CDL 1000
November 2021 – October 2022
• Coordinated load scheduling and system updates across multiple serviced regions
• Managed quoting workflows and operational documentation processes
• Oversaw pickup and delivery appointment scheduling across the USA, Canada and Mexico
• Maintained real-time tracking updates and customer communication
• Ensured compliance with internal service standards
Team Lead – Business Development Operations
Everest Transportation Ltd
February 2021 – November 2021
• Supervised daily freight operations for key accounts
• Trained and onboarded new team members
• Managed service issue resolution and escalations
• Maintained performance metrics and operational reporting
• Ensured consistent communication between operations and management
EDUCATION
Bachelor in Translation (Italian & English)
Kiev National Linguistic University
Canadian Tourism College – Travel & Tourism Business Management