Emmanuel

EMMANUEL IHESI
Quality Assurance & Evaluation Specialist | Auditing | Feedback | Analysis

Aba, Abia State, Nigeria (Remote) | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

CORE SKILLS PROFILE
• Quality auditing & error Detail-driven quality specialist who audits work against detailed guidelines, finds
detection the root causes of errors and gives clear, constructive feedback. Experienced in
• Rubric & scoring design evaluating AI outputs, transcripts and video annotations across several
• Inter-rater reliability metrics platforms, and in live US customer-call environments, so I understand what good
(Kappa, Alpha) communication and good service look like. First Class engineering graduate with
• Constructive, specific feedback an analytical, structured mindset.
• Root-cause analysis
• Customer-call quality awareness Why I fit this role
• Multilingual review (English, • Multi-platform quality auditing across text, image, audio and video with
Igbo, Pidgin) consistent, guideline-based scoring
• Tracking in Excel / Google Sheets • Rubric design, error detection and knowledge of inter-rater reliability
• Clear, simple explanations metrics that keep evaluation fair and consistent
• Customer-facing background in US sales and support, so I know the kind
EDUCATION of calls I would be reviewing
B.Eng. Electrical & Electronics
Engineering EXPERIENCE
First Class · Abia State University,
AI Evaluation & Alignment Specialist (Freelance) Ongoing
Nigeria · 2025
Multiple AI data platforms · Remote
CERTIFICATIONS • Audited and evaluated AI responses, images, transcripts and video
• AtlasCapture Video Annotation annotations against detailed guidelines, flagging errors and inconsistencies.
Auditor • Designed a rubric and scoring system for evaluating AI, and wrote prompts to
• Google RLHF & AI Data test it for hallucinations, using multi-turn follow-ups with added constraints to
Annotation expose gaps in logic and factuality.
• Google AI Essentials & • Carried out multilingual transcription quality checks and evaluations in
Prompting Essentials English, Igbo and Nigerian Pidgin.
• Microsoft AI-900 (Azure AI
Fundamentals) Sales Closer 2025 – 2026
Credit Wellness LLC · Casper, Wyoming, USA · Remote
LANGUAGES • Handled high-volume customer calls, which showed me what clear, accurate
• English — Fluent (spoken & and honest customer communication looks like.
written) • Guided customers through spotting and disputing credit report errors, with
• Igbo close attention to accuracy.
• Nigerian Pidgin
Lead Qualifier & Appointment Setter 2024 – May 2025
AVAILABILITY Insurance Supermarket USA · Miami, Florida, USA · Remote
• Flexible hours, including US • Qualified leads against set criteria and handed them to licensed advisors,
time-zone shifts following the process precisely.
• Stable internet with solar
Customer Care Representative · Christ the King Cathedral 2022 – 2024
backup power
Boutique · Aba, Nigeria
LINKS Receptionist · Christ the King Cathedral · Aba, Nigeria 2019 – 2022
[відкрити контакти](див. вище в блоці «контактна інформація»)
github.com/emmanuel-ihesi
emmanuel-ihesi-portfolio.netlify.app