Олена

OLENA KAPUSNYK
SENIOR TRAVEL MANAGER / TRAVEL LEAD
& PERSONAL ASSISTANT

PROFILE

Travel and administrative professional with 12+ years of experience in international
business travel, executive support and operational coordination. Skilled in arranging
complex itineraries, handling VIP requests and supporting travel needs across a company
of approximately 2,000 employees. Reliable, discreet and solutions-focused.

CONTACT PROFESSIONAL EXPERIENCE
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SIGMA SOFTWARE | Ukraine
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Senior Travel Manager / Travel Lead & Personal Assistant
Vilnius, Lithuania February 2014 – Present

• Coordinate domestic and international business travel, including flights, accommodation,
CORE SKILLS transfers and multi-city routes.
• Provide personal and executive assistance: confidential requests, travel arrangements,
• International business travel
schedule coordination and communication with external partners.
• VIP & executive assistance
• Support travel operations for an organization of approximately 2,000 employees and
• Travel operations coordination coordinate processes with a four-person Travel team.
• Complex itinerary planning • Plan VIP trips, group travel, corporate events and complex international logistics.
• Airline & hotel negotiation • Negotiate rates and conditions with airlines, hotels and service providers while maintaining
• Visa and documentation support budget discipline.
• Corporate events & group travel • Assist with visas, travel documents, itinerary changes, cancellations, refunds and urgent
travel situations.
• Budget and expense control
• Coordinate travel expenses, invoice checks, reporting and communications with internal
• Crisis resolution & confidentiality
stakeholders.
• Contribute to improvements in travel processes, including evaluation of AI-assisted
LANGUAGES workflows.

• Ukrainian — Native
PREVIOUS EXPERIENCE
• Russian — Native
• English — Upper-intermediate MTR GROUP | Ukraine
Personal Assistant / Travel Manager
DIGITAL SKILLS Executive schedules, business and personal travel, correspondence, meetings, reports and
event arrangements.
• Microsoft Office DEPSTOR | Ukraine
• 1C Online Sales Manager
Customer orders, online enquiries, payments and coordination with warehouse and delivery
• Travel reservations & booking
teams.
• Expense reporting
SELF-EMPLOYED | Ukraine
Freelance Translator
OTHER
English–Ukrainian and English–Russian translation.

Driving licence — Category B
EDUCATION

V. N. Karazin Kharkiv National University
Master’s Degree, Department of Foreign Languages | 2007–2012