Полина

Polina Kalyuzhnaya
JUNIOR AFFILIATE MANAGER | JUNIOR MEDIA BUYER
[відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація») • Telegram: @Qwaqwakkk
Based in Serbia • Open to remote work and business trips

PROFESSIONAL SUMMARY
Customer service and sales professional with 5+ years of experience, currently focused on developing a career
in affiliate marketing and media buying. Familiar with affiliate marketing theory, key performance metrics, offer
specifics, and creative workflows. Some hands-on experience with organic traffic. Strong skills in objection
handling, adapting communication to individual customers, and building long-term, trust-based relationships.

WORK EXPERIENCE
Media Buyer Assistant / Account Farmer
Freelance / Project-based | Dec 2025 – Jun 2026
• Adapted and customized existing ad creatives for specific target audiences.
• Monitored competitors using spy tools and researched creatives for adaptation to target audiences.
• Prepared, warmed up, and managed YouTube and Instagram accounts to support the smooth launch of
advertising campaigns.

E-commerce Store Manager
Korean Beauty Shop | Jun 2025 – May 2026
• Worked toward sales targets and KPI goals.
• Handled inbound enquiries via phone, WhatsApp, Telegram, Instagram, and the website.
• Advised customers on products, processed orders, and communicated current promotions.
• Addressed customer objections and supported customers throughout the purchasing process.

Beauty Salon Director
Fade | Dec 2023 – Jun 2025 | Saint Petersburg
• Organized daily salon operations and maintained high service standards throughout shifts.
• Monitored KPI performance, cleanliness, cash-handling procedures, and basic internal reporting.
• Tracked consumables and stock levels, flagged purchasing needs, and resolved day-to-day administrative issues.
• Managed staff schedules and attendance, supported onboarding, and helped maintain team motivation.
• Welcomed clients, advised them on services, promotions, and beauty products, and sold at-home care products.
• Managed bookings and incoming enquiries through calls, messengers, and social media; handled objections and
resolved conflicts.
• Maintained client records, supported client retention, and communicated with suppliers and partners.

Beauty Salon Administrator
Mustache | Apr 2022 – Dec 2023
• Advised clients on services, discounts, and promotions and created a welcoming guest experience.
• Managed the salon’s social media and contacted clients with appointment reminders and retention offers.
• Created and monitored staff schedules and booked appointments in YCLIENTS in person, by phone, and through
social media.
• Processed cash and card payments, sold cosmetics, and maintained internal reports.

Store Administrator
Iridato | Jul 2020 – Apr 2022
• Opened and closed shifts and maintained cash-handling procedures.
• Coordinated staff during shifts and set daily goals for sales assistants.
• Onboarded new employees and trained them in customer service standards.
• Worked toward individual sales targets and supported store sales performance.
• Helped maintain effective visual merchandising and took part in stocktaking.

Sales Assistant
Santocha / Quiksilver | Dec 2016 – Dec 2019
• Advised customers on products and brand collections.
• Worked toward sales targets and helped customers put together outfits.
• Prepared merchandise for sale, including steaming and displaying items, and maintained store presentation.

EDUCATION

Polina Kalyuzhnaya • Page 1

Lokon — Vocational education, Hairdressing
2022

SKILLS
• Affiliate Marketing • CPA • CPL
• CPC • CPM • ROI
• CR • CTR • Webmaster Recruitment
• Traffic Source Research • Data Analysis • Negotiation
• CRM • MS Excel • Google Sheets
• Keitaro • Nutra • Account Management
• Multitasking

ADDITIONAL INFORMATION
Languages: Russian — Native; English — B1 (Intermediate)
Specializations: Partner Relations Manager; Customer Relations Manager
Employment preferences: Full-time; remote; open to business trips. Salary expectation: USD 600 net.

Polina Kalyuzhnaya • Page 2