Контактна інформація

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Досвід роботи

Sales manager

з 09.2021 по 07.2024 (2 роки 11 місяців)
Meridian international trade, Odesa (Finance, banking, and insurance)

Sales & Customer Success Specialist, MERIDIAN INTERNATIONAL TRADE •Managed customer inquiries, product/service questions, quotations, order- related communication, and post-sale support.
•Followed up with prospective customers to identify buying intent and move opportunities toward conversion.
•Maintained detailed customer records and interaction histories within CRM systems.
•Assisted with preparing sales quotations, proposals, invoices, and customer documentation.
•Identified upselling and cross-selling opportunities based on customer requirements.
•Monitored customer satisfaction and resolved service issues to protect retention and long-term relationships.
•Coordinated with internal teams to resolve customer requests efficiently. •Produced weekly reports covering customer activity, open opportunities, follow- ups, and conversion performance.
Key Achievements
•Maintained an average 93% customer satisfaction rate across assigned accounts. •Increased repeat-purchase activity by approximately 20% through proactive customer follow-up.
•Achieved an average 98% follow-up completion rate for assigned prospects. •Reduced unresolved customer inquiries by 30% through improved
tracking and escalation procedures.
•Consistently achieved or exceeded monthly sales activity KPIs.

Освіта

University

Buisness administration, Odesa
Вища, з 2021 по 2024 (3 роки)

Знання і навички

• Initiative
• Communicability
• Educability
• Goodwill
• Conflict-free
• Honesty
• Attentiveness
• Adaptability
• Discipline
• Active sales
• Management of CRM
• Handling objections
• Diligence
• Direct sales
• User 1C
• Hardworking
• B2B Sales
• Sale of food products
• FMCG sales
• High working capacity

Знання мов

Англійська — вільно

Додаткова інформація

Result driven Sales Management and Buisness Development professional.
I am skilled at working independently in remote environments while maintaining accurate records and meeting targets aimed at delivering high standard services