Вікторія

KHALAF VIKTORIIA
ADMINISTRATIVE SPECIALIST & OPERATIONS COORDINATOR

📍 Kyiv, Ukraine 📞 [відкрити контакти](див. вище в блоці «контактна інформація») ✉️ [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Detail-oriented and highly organized professional with over 3.5 years of experience in fast-paced operational
coordination, dispatch logistics, and workflow management. Proven track record in streamlining daily administrative
processes, multi-tasking under tight deadlines, and maintaining clear communication across diverse teams.
Multilingual communicator fluent in English (B2+ Upper-Intermediate), Ukrainian, Serbian, Macedonian, and Russian.
Seeking to leverage administrative expertise, strong organizational capabilities, and client-focused problem-solving in
an Office Manager or Coordinator position.

CORE COMPETENCIES LANGUAGE PROFICIENCY

• Office Administration: Schedule management, English Upper-Intermediate (B2+)
documentation, process optimization.
Ukrainian Native
• Workflow Coordination: Task prioritization, operational
Russian Native
oversight, team liaison.
Serbian Fluent
• Client & Partner Support: Professional email/phone
correspondence, problem resolution. Macedonian Fluent

• Digital Tools: MS Office (Word, Excel, PowerPoint),
Google Workspace, CRM systems.

WORK EXPERIENCE

Senior Operations Coordinator / Senior Dispatcher 2023 – 2024
Transport & Logistics Company (Canada / Remote)
Supervised daily operational workflows, scheduling, and task distribution across remote teams to ensure timely
execution.
Acted as primary contact point for international partners and clients, resolving operational issues promptly with high
satisfaction.
Standardized internal reporting and documentation procedures, eliminating processing delays and reducing manual
errors.

Facilitated cross-departmental coordination to support smooth administrative and logistical operations.

Operations Coordinator / Dispatcher 2021 – 2023
Transport & Logistics Company (Canada / Remote)
Managed real-time schedule adjustments and operational tracking in high-volume, time-sensitive environment.

Maintained detailed records, input data across internal systems, and prepared accurate regular operational summaries.
Maintained professional daily business correspondence and verbal communication in English with overseas clients and
partners.

EDUCATION & PROFESSIONAL DEVELOPMENT

Continuous Professional Training: Software Tools & Workflow Automation (GIS, Google Workspace Suite, MS Office,
Operational Systems).

Khalaf Viktoriia — Professional Resume Page 1 of 1