Ivanna

IVANNA MANIUKOVA

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PROFESSIONAL SUMMARY

Senior Logistics Operations Specialist with 7+ years of experience managing high-volume freight
operations across North America. Strong expertise in load lifecycle management, capacity planning,
operational ef ciency and SLA compliance within complex Transportation Management Systems.
Known for accuracy, multitasking and maintaining performance under time-sensitive conditions.

CORE COMPETENCIES

• Freight Operations Management
• Load Lifecycle Coordination
• Transportation Management Systems (TMS)
• Capacity Planning & Optimization
• SLA Compliance
• Cross-Functional Coordination
• High-Volume Work ow Management
• Rate & Documentation Processing
• Process Optimization
• Account Growth Through Operational Performance

PROFESSIONAL EXPERIENCE

Senior CSR – RXO

October 2022 – June 2026

• Manage high-volume freight operations across North America

• Oversee full load lifecycle from booking through delivery con rmation

• Coordinate carriers, customers and internal teams to ensure SLA compliance

• Monitor service performance and proactively resolve operational disruptions

• Maintain documentation accuracy within Transportation Management Systems

• Support account stability through consistent operational execution
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Business Development Operations – CDL 1000

November 2021 – October 2022

• Coordinated load scheduling and system updates across multiple serviced regions

• Managed quoting work ows and operational documentation processes

• Oversaw pickup and delivery appointment scheduling across the USA, Canada and Mexico

• Maintained real-time tracking updates and customer communication

• Ensured compliance with internal service standards

Team Lead – Business Development Operations

Everest Transportation Ltd
February 2021 – November 2021

• Supervised daily freight operations for key accounts

• Trained and onboarded new team members

• Managed service issue resolution and escalations

• Maintained performance metrics and operational reporting

• Ensured consistent communication between operations and management

EDUCATION

Bachelor in Translation (Italian & English)
Kiev National Linguistic University

Canadian Tourism College – Travel & Tourism Business Management
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