Яна

Yana Vovk
Business Assistant | Executive
Assistant | Junior Project Manager

WORK EXPERIENCE

Embassy, Consulate General of Ukraine in Krakow | Krakow,
Poland
ABOUT ME Trainer/ Administrative Process Coordinatior
Proactive Executive Assistant Document management: Processing of large volumes of documents
with a background in
under strict regulations and confidentiality.
international relations and high-
Administration: Coordination of the flow of visitors, optimization of
end service. Expert in
reception time and logistics of processes.
structuring operational chaos,
handling sensitive Anti-crisis: Resolution of force majeure and complex communications
documentation, and anticipating in compliance with protocol and tact.
leadership needs. Combines
high emotional intelligence with Private tuturing, Language School | ONLINE
absolute confidentiality to free English Language Tutor & Freelance Translator
up top-management time
Simultaneously managed 17-20 individual and group students
weekly, building personal schedules and tracking progress while
maintaining 100% client retention.
Delivered written and verbal translations across various topics
(business, daily communication, adaptation of materials).

CONTACT Beauty Industry & Premium Service | Kraków, Poland
Administrator / Sales Manager / Service Specialist
[відкрити контакти](див. вище в блоці «контактна інформація»)
Premium Service: Delivered top-tier customer service, built trusting
[відкрити контакти](див. вище в блоці «контактна інформація») relationships with VIP clients, and swiftly addressed their needs.
tg: yanoshayanosha Sales & Content: Promoted services, provided consultations, and
Poland, Krakow produced visual content (Canva, video) to strengthen brand image.

Fitness Industry | Kyiv, Ukraine
Personal Trainer
Mentorship & Discipline: Designed individual programs, guided clients
toward results, and developed high emotional intelligence and
systemic control skills.

ACADEMIC DATA
Andrzej Frycz Modrzewski Kraków University | Krakow, Poland
Bachelor's Degree: International Relations and Business
(Conducted fully in English) | Current

State University of Trade and Economics (KNUTE) | Kyiv, Ukraine
Bachelor's Degree: Municipal Management | Current

LANGUAGES

English: Polish: A2(basic commubication)
C1 (Professional / Fluent —
language of study) German: A2(Basic)
Ukrainian: Native.

Russian: Native.

SOFT SKILLS
Proactive & Anticipatory: Exceptional ability to anticipate
leadership needs, act a step ahead, and resolve issues before
they escalate.
Absolute Discretion: Strict adherence to confidentiality,
diplomacy, and professional ethics when handling sensitive
executive data.
Grace Under Pressure: High resilience and emotional
intelligence, maintaining composure and efficiency in high-
stakes environments.
Autonomous Problem-Solving: Ability to structure chaos,
manage multiple priorities, and execute tasks independently
with zero micro-management.