Яна

YANA TSYPISHCHUK
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Driver's License: Category B
Professional Summary
Management student (Bachelor's expected 2028) with nearly 2 years of work experience in Austria and Ukraine. Team leader who managed groups of 5–8 at conferences with 500+ attendees and coordinated staff schedules, onboarding and daily operations. Fluent in German (C1, DSD and Goethe certified), confident with Microsoft Office including Excel, and strong in communication, organization and problem-solving.
Education
Bachelor's Degree in Management | Yuriy Fedkovych Chernivtsi National University | Sep 2024 - Jul 2028 (expected)
Business Administration (Bachelor's program, 1 year completed) | University of Vienna, Austria | Mar 2025 - Mar 2026
Work Experience
Head Waitress | Wiener Café, Chernivtsi, Ukraine | Apr 2026 - Oct 2026
• Managed the waitstaff team: opened and closed shifts, monitored service quality and solved operational issues in real time
• Created shift schedules and proposed workflow improvements to management
• Onboarded and trained new team members
• Handled guest complaints and conflicts; recognized by guests and owners for client orientation and communication
• Coordinated communication between front-of-house and kitchen teams during peak hours
• Operated POS systems and processed payments
Catering Team Leader | Gestner Catering, Vienna, Austria | Dec 2024 – Mar 2026
• Led a team of 5–8 at conferences with 500+ attendees, ensuring quality standards and task completion
• Organized event setup and breakdown, keeping operations running smoothly
• Trained new employees in safety procedures and service standards
• Delegated and coordinated team tasks at large-scale events
• Completed company training in customer service, communication, conflict management and workflow organization
Skills
• Team Leadership and Coordination
• Task Delegation and Planning
• Staff Training and Onboarding
• Scheduling and Workflow Organization
• Communication and Conflict Resolution
• Customer Relations
• Microsoft Office (Excel, Word, PowerPoint)
• Working in Fast-Paced Environments
Languages
• Ukrainian: Native
• German: C1 (DSD and Goethe certified)
• English: B2
Certifications
• DSD (Deutsches Sprachdiplom), German
• Goethe-Zertifikat, German
• Driver's License, Category B