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ILONA Ternopil, Ukraine

BORSHCHUK [відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)
HEAD OF DISPATCH · LOGISTICS MANAGER
US TRUCKING & AUTO TRANSPORT

KEY ACHIEVEMENTS

ABOUT ME 20+ dispatchers 90+ trucks
Built and lead a dispatch team from Fleet served by the dispatch
Dispatch department leader with scratch department
6+ years in US transportation
logistics. Built a dispatch team of
20+ dispatchers for a fleet of 90+ SOPs & KPIs Training program
trucks, with processes, KPIs, Department regulations, KPI system Own materials for onboarding
SOPs and a training program and reporting created from zero experienced and entry-level
created from scratch. Ready to dispatchers
build and lead a Ukrainian
dispatch office serving the US
market. WORK EXPERIENCE

ASTEL LLC Head of Dispatch Department
Chicago, IL
SKILLS Aug 2025 – Present Built and lead a dispatch team of 20+ dispatchers
serving a fleet of 90+ trucks: load planning,
BUILDING DISPATCH TEAMS
broker negotiations, driver communication.
HIRING & TRAINING DISPATCHERS Built the department's operating processes from
the ground up: workflows, responsibilities and
SOPS, KPIS & REGULATIONS handoffs.
BROKER NEGOTIATIONS Wrote SOPs and regulations for dispatching,
broker communication, load booking and
ROUTE & LOAD PLANNING reporting.
DRIVER MANAGEMENT Introduced KPIs for dispatchers and regular
performance reporting to management.
MOTIVATION & COMMISSION Designed an RPM-based dispatcher commission
SCHEMES scheme benchmarked against the DAT national
PAYROLL & DATA ANALYSIS average.
Hired, onboarded and trained new dispatchers;
CONFLICT RESOLUTION prepared all training materials and onboarding
guides.
Run monthly driver payroll reporting: settlements,
tolls, additional pay and dispatcher–driver
assignments.

A1TS Account Manager
New York
2025 Built relationships with clients to understand their
logistics needs and goals.
Negotiated contracts and closed agreements,
protecting margin while keeping service quality.
Coordinated with customer service and product
teams to improve the client experience.

TOOLS WORK EXPERIENCE (CONTINUED)
TMS
LoadStop, Datatruck, EZLoads FREIGHTMANIA INC Logistics Manager
East Dundee, IL
ELD / TRACKING Improved on-time delivery by optimizing routes
Feb 2020 – Oct 2024
Samsara, Motive and schedules.
LOAD BOARDS Built strong relationships with brokers and
DAT vendors, improving rates and service levels.
REPORTING Analyzed logistics data and performance metrics
Excel, Google Sheets, Google to find and fix weak points.
Workspace
Resolved shipping and receiving issues to keep
customers satisfied.

LANGUAGES FREEDOM LINES HR Manager / Dispatcher
Cleveland, OH
Ukrainian Native May 2018 – Feb 2020 Dispatched and routed trucks for timely pickups
and deliveries.
English Fluent
Advised managers and staff on policies, benefits
German Intermediate and pay.
Handled employee relations and resolved
conflicts within the team.
Coordinated with other departments on
scheduling and logistics issues.

EARLIER Marketing Manager · English Teacher
Ternopil
2013 – 2018 Lighthouse Family (2016–2018): marketing and
email campaigns, customer loyalty.
English teacher (2013–2016): lesson planning and
teaching — the base of my training skills.

EDUCATION

TERNOPIL NATIONAL Master of Science
TECHNICAL
UNIVERSITY Management Information Systems
2020

TERNOPIL NATIONAL Master of Science
PEDAGOGICAL
UNIVERSITY English Language and Literature
2017