Illia

Illia Kravtsov
Address: Neuman Hall, Pakruojo g. 6, Klaipeda
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone number: LT [відкрити контакти](див. вище в блоці «контактна інформація») / US [відкрити контакти](див. вище в блоці «контактна інформація»)
Summary
Results-oriented Business major student with experience of working in different spheres, mostly customer service related, in both Lithuanian and North American markets. Active campus life contributor, volunteer at and participant of different cultural exchange programs/conferences, career-related workshops/ seminars. Skilled in providing personalized customer service and working in the multicultural community. Currently holding a role of the LCC International University Student Council Treasurer.
Skills
• Teamwork – Have an experience of working in and/or leading a diversity of groups/organizations, including private businesses, student groups, non-profit organizations.
• Project Management – Have been a project group leader for a variety of academic project. Currently have event organization as one of main responsibilities as the LCC Student Union Treasurer
• Customer Service – Have worked in the customer service sphere. Most of this experience was gained during my participation in the Work and Travel U.S. programs, what shaped my skills of providing a high-quality service to customers differing in ethnicities, age groups, financial capabilities and man y other characteristics.
• Financial Reporting/ Bookkeeping – As the LCC Student Union Treasurer my top responsibilities include bookkeeping and financial reporting of all the business transactions Student Council makes. The abilities to do a proper bookkeeping of expenses and make financial report for both internal users, such as other members of Student Council or the LCC International University Board of Directors and, and external users, such as LSS (Lietuvos Studentų Sąjunga/Lithuanian Student Union) Committee
• Budget Management – Have gained and still gaining experience of Treasury management while holding a position at the LCC Student Council. My prior role is allocating budget for the academic year expenditures as well as for each Student Council event in particularly.
• Critical Thinking/ Stress resistance –A huge part of me as a worker/teammate/leader can only be seen in the truly stressful situation. My critical thinking skills, including problem solving, conflict resolution abilities as well as stress resistance are the outcome of my experiences of working over different services/projects in different teams/organizations.
• Trilingual - My native language is Ukrainian. At the same time, I am fluent in English and Russian.
Education
• Sophomore International Business Administration student at the LCC International University (2024-now)
Major: International Business Administration
/Grade: 9.2 Cumulative GPA/ 9.33 IBA Major GPA
/Expected date of graduation – May 2029.

• Voznesenky Lyceum №8 Elementary/ Middle/ High (2013 -2024)

Social Activities:
- Actively holding a position of Treasurer at the LCC Student Council
- A receiver of Servant Leadership Scholarship 2026 for active volunteering, student life engagement and academic success
- Actively engage in the campus life of the LCC/ Participant and organizer of many campus events
- Multiple times participant of the "Work and Travel" program
Current role:
Position: LCC International University Student Council Treasurer
Type of work: Offline
Dates of Employment: (August 2026 – now)
Main responsibilities:
-Creating a sufficient budget plan of the Student Councils activities such as events and club fundings as well as other expenditures for the academic year
- Bookkeeping all business transactions made
- Creating financial reports for both external and internal operations
- Providing transparency of the Student Council's financial operations
- Representing interests of LCC students' both internally and externally
- Organizing events for the LCC Community
- Showing professional work etiquette while working in the multicultural team and serving multicultural community
- Showing the high level of self-organization, time-management and high reliability

Previous Employment Experience
1. Position: Customer Service Representative
Type of work: Seasonal
Organization: The Farmhouse Deli
Location: Douglas, Michigan, the U.S.A.
Dates of employment: May 2025- August 2025 & May 2026 – August 2026
Main responsibilities:
• Dealing with customers face-to-face and over the phone
• Assisting customers with finding suitable products or services
• Handling payments and processing returns, refunds and exchanges
• Dealing with customer feedback, concerns and complaints
• Dealing with stressful situations and emergencies in a professional manner, and ensuring that customer's concerns are promptly addressed
• Working in the multicultural team for maximizing customer experience

2. Position: Customer Service Representative
Type of work: Seasonal
Organization: Pennyroyal Café & Provisions
Location: Saugatuck, Michigan, the U.S.A.
Dates of employment: May 2026 – August 2026
Main responsibilities:
• Providing high quality customer service to maximize their customer experience
• Dealing with real-time stressful situations
• Showing the high level of self-organization and time-management
• Showing professional work etiquette while working in the multicultural team

3. Position: Customer Service Representative
Type of work: Seasonal
Organization: Everyday People Cafe
Location: Douglas, Michigan, the U.S.A.
Dates of employment: May 2026 – August 2026
Main responsibilities:
• Providing high quality customer service to maximize their customer experience
• Dealing with real-time stressful situations
• Showing the high level of self-organization and time-management
• Showing professional work etiquette while working in the multicultural team

Volunteering experience
-Served in Maisto Bankas (Private charitable organization)
-Served in Ukrainian Center in Klaipeda (Private charitable organization)
- Volunteered at the Red Cross, Klaipeda
-Cleaned the Klaipeda Forest
-Served in Franciscan Church
- LCC Ambassador for the Open Door Day 2025
-Chosen to be an LCC Ambassador from the Academic year 2026
- LCC Student Council Treasurer for the Academic year 2026-present

Awards
• The recipient of the Servant Leadership Grant 2026 for active volunteering, student life engagement and academic success
• The receiver of the Gold Medal 2024, sign of finishing high school with distinction in education and public engagement