Ірина

IRYNA VITALIIVNA GLAHOLA
JUNIOR LOGISTICS | OPERATIONS | CUSTOMER SUPPORT
Mukachevo / Uzhhorod, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
PROFESSIONAL PROFILE
Organized and customer-focused professional with experience in commercial management, hotel administration and restaurant
operations in Ukraine, Ireland and Greece. Skilled in customer communication, administrative documentation, reservation
management, coordinating daily requests and resolving issues in fast-paced, multicultural environments. English at B2 level, native
Ukrainian and Russian. Seeking an entry-level opportunity in international logistics, transport operations or customer support,
bringing strong communication, organization and coordination skills.
KEY SKILLS
• Customer and business communication • Administrative documentation and record keeping
• Coordination of daily operations and requests • Customer service and issue resolution
• Booking and reservation management • Microsoft Excel
• Poster and R-Keeper systems • Time management, accuracy and teamwork
• Working in multicultural environments

PROFESSIONAL EXPERIENCE
TUI BLUE Oceanis, Greece | Hostess | May 2026 – November 2026
Welcomed and seated guests while coordinating table allocation and guest flow.
Checked and managed restaurant reservations using Poster and R-Keeper.
Responded to guest requests and helped resolve service issues in a busy environment.
Provided attentive service to VIP guests and supported a positive guest experience.
Coordinated with restaurant colleagues to support smooth daily operations and service standards.
TUI BLUE Oceanis, Greece | Hostess | April 2025 – November 2025
Greeted and seated guests and checked restaurant reservations.
Worked with Poster and R-Keeper reservation systems.
Handled guest complaints and requests and assisted VIP guests.
Helped maintain cleanliness and an organized entrance area.
Coordinated with restaurant staff to maintain service standards.
Oakwood Hotel, Ireland | Hotel Administrator | 2022 – 2024
Welcomed guests and managed check-in and check-out procedures.
Prepared and maintained guest documentation and registration forms.
Processed reservations by phone, email and online booking systems.
Provided guests with information about hotel services, local attractions and transport.
Resolved guest complaints and requests in a professional and timely manner.
Dokman Cleaning Company, Ukraine | Commercial Director | 2018 – 2022
Identified and developed new client relationships for the company’s cleaning services.
Conducted client communication and negotiations, prepared commercial offers and followed up on prospective customers.
Managed sales activities and maintained relationships with existing clients.
Prepared, negotiated and coordinated service agreements and contracts.
Coordinated employees and day-to-day service operations; monitored budgets, payments and operational processes.
EDUCATION
Drohobych Ivan Franko State Pedagogical University — Philology (2011–2016)
Ukrainian Academy of Printing — Publishing and Editing (2011–2016)
LANGUAGES
Ukrainian — Native | English — B2 (Upper-Intermediate) | Russian — Fluent