Maksym

Maksym Protsenko
B2C Sales Representative | Inside Sales | Customer Service
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram
Wroclaw, Poland | Fully remote, open to full-time or contractor roles | Available Mon-Fri, 8 AM to 5 PM ET

SUMMARY
Phone sales professional with 5+ years of remote experience selling to and supporting US customers. Ranked #1 on
team KPIs and bonuses while converting warm inbound leads into booked home service jobs. Now in sales
development at Thoughtly, an AI voice agent SaaS startup, after 2.5+ years in customer support there. Strong at
building trust fast, handling objections and closing on the first call, with hands-on CRM experience.

SKILLS & TOOLS
Sales: B2C phone sales, warm inbound lead conversion, lead qualification, objection handling, closing, follow-ups,
demo booking, LinkedIn outreach
CRM: HubSpot (CRM, Meetings), Attio, Zoho, Pipedrive, custom CRMs, CRM setup and integrations
Customer Service & Tools: de-escalation, billing and invoices, Intercom, Slack, Google Workspace, Grain, Claude,
Wispr Flow

EXPERIENCE
Thoughtly | AI voice agent platform | Remote Jan 2024 to Present
Sales Development Representative Sep 2026 to Present
Qualify business owners across 4 target customer segments by phone and LinkedIn and book product demos for the
sales team.
Explain the product's value in plain language to non-technical buyers and handle objections on the first call.
Manage every lead in HubSpot CRM: call notes, tasks, follow-ups and demo scheduling.
Customer Support Agent Jan 2024 to Aug 2026
Handled 560+ Intercom conversations from Oct 2025 to Aug 2026 alone, with a median response time of 27 minutes.
Answered billing, invoice and account questions and calmly de-escalated frustrated customers to keep them on the
platform.
Ran onboarding calls on Google Meet, tracked customer accounts in Attio and trained new teammates.
Forward Van Lines | Sales Manager (B2C) | Fort Lauderdale, FL (Remote) May 2023 to Aug 2023
Sold residential moving services to US consumers over the phone, building quotes and guiding customers from first
call to booked move.
Green Cleaning Systems Inc. | Sales Manager (B2C) | Rockville, MD (Remote) Aug 2021 to Jul 2023
Ranked #1 on the sales team for KPIs and bonuses across multiple months.
Converted warm inbound leads into booked jobs for cleaning, water damage restoration and mold removal, mostly
for US homeowners.
Closed urgent deals with customers facing emergencies like flooded basements, building trust fast and getting crews
scheduled the same day.
Covered 12 to 14 hour shifts during extended power outages to keep the sales line running.
Managed leads, bookings and follow-ups in the company's custom CRM.

LANGUAGES & EDUCATION
Languages: English (Fluent, C1), Ukrainian (Native), Russian (Native), Polish (Basic)
Education: Junior Specialist Diploma (Associate-level), Food Technology and Processing, Sumy Professional College,
National University of Food Technologies