Ольга

OLHA ROVINETS [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
MEDIA & RESEARCH Kyiv, Ukraine

SUMMARY
Social Sciences graduate with a background in political science, media research, community coordination,
and professional communications. Experienced in analyzing English-language news coverage, researching
political and social issues, coordinating with stakeholders, and turning complex information into clear written
outputs. Conducted qualitative media analysis of The Kyiv Independent's English-language reporting for my
Bachelor's thesis, using framing theory and semantic text analysis. Strong knowledge of Ukrainian and
international affairs, fluent English and native Ukrainian, with experience working in fast-paced, deadline-
driven environments.

EDUCATION HISTORY
Vilnius University | Institute of International Relations and Political Science 2022 – 2026
Bachelor of Social Sciences | Study field: Political Science
Bachelor's Thesis: “Framing perceptions of the war in the West: A comparative analysis of
Russian and Ukrainian independent English-language media narratives during the early phase
of the full- scale invasion of Ukraine in 2022”
Conducted qualitative analysis of English-language news coverage, including articles published by The Kyiv Independent,
applying framing theory and semantic text analysis.
Analysed how political events and developments in Ukraine were communicated to international audiences through language,
framing, article structure, and thematic emphasis.
Researched and compared reports from Russian and Ukrainian English-language media while working systematically with a
substantial body of textual material.
Used AntConc to identify linguistic patterns and support qualitative media analysis.
Assessed news content and sources in relation to broader political and international developments.

PROFESSIONAL EXPERIENCE
Sektor DECEMBER 2025 – JUNE 2026
Community Coordinator
Coordinated community projects and events, managing planning, logistics, communications, deadlines, and
multiple priorities.
Prepared communications for community members, volunteers, partners, and external stakeholders.
Collected and analyzed participant feedback to identify audience needs and improve future initiatives.
Coordinated information across stakeholders and ensured accurate, timely completion of project tasks.

Refugee Council of Lithuania
Intern SEPTEMBER 2025 – DECEMBER 2025

Supported stakeholder workshops involving NGOs, volunteers, and partner organizations.
Prepared surveys, collected feedback, and analyzed responses to support project development.
Communicated with stakeholders and supported project activities, scheduling, logistics, and follow-up.
Worked with information related to migration, displacement, and humanitarian issues in an international NGO
environment

EverHelp
Customer Support Agent NOVEMBER 2024 – MAY 2026

Managed a high volume of requests through Zendesk and internal platforms, prioritizing cases and providing
timely, accurate responses.
Investigated issues, reviewed information, and communicated clear next steps to different audiences.
Maintained accurate records and documentation, ensuring consistency and attention to detail.
Collaborated with internal teams to coordinate information and resolve complex cases.
Worked effectively under pressure while managing multiple requests and deadlines.

CORE COMPETIENCES TOOLS & PLATFORMS LANGUAGES
English-language media monitoring and news analysis Operations & Productivity: Ukrainian (Native)
Qualitative research on political, social, and international Google Workspace, Microsoft Office, Russian (Fluent)
affairs Slack, Notion, Asana (Basic) English (Fluent)
Source verification, background research, and content German (Basic)
analysis Customer Support & Internal Systems:
Academic, analytical, and editorial writing Zendesk, Solidgate, Subscription,
Semantic text analysis using AntConc Management Systems
Written and verbal communication with colleagues,
partners, and stakeholders Research & Data:
Organizing information from multiple sources into clear Google Forms, AntConc, Excel
summaries and reports
Coordinating research, editorial, and event-related tasks Content & Design:
Managing deadlines, competing priorities, and detail- Canva, Figma, CapCut
oriented work under pressure