Анна

ANNA LYTVYNENKO-ALEXANDROVA
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CORE SKILLS SUMMARY

Financial Analysis and Control Responsible and analytical professional with expertise in financial control and customer
relations, with experience working in international companies. Possess strong
Customer Service and Relationship communication skills and ability to establish effective, long-term relationships with
Management clients. Background includes financial analysis, customer management, staff supervision,
and education. Native Ukrainian speaker with fluent English, conversational Polish and
Cross-functional Communication beginner-level Chinese.

Cost Monitoring
EDUCATION
Business Process Optimization
Master's Degree in Secondary Education (English Sep 2018 - Dec 2019
Team and Project Management
Language and Literature)
Bogdan Khmelnytsky Melitopol State Pedagogical University, Melitopol, Ukraine
Training/Learning Process
Organization
CERTIFICATES
TECHNICAL SKILLS Excel for Data Analytics Jan 2026

MS Excel
SQL for Data Analytics Feb 2026

Power BI
EXPERIENCE
SQL

DOC Controller May 2025 - Oct 2025
SAP
IAG GBS Polska Sp. z o.o., Krakow, Poland
Google Workspace Updated data for 150 aircrafts owned by the client and promptly provided the
revised information to all partner airports, helping to avoid potential fines and
Microsoft Teams additional inspections.
Developed and implemented a partner airport database to ensure fast, structured
communication and enhance collaboration efficiency.
LANGUAGES Participated in a project team to create an internal tool for accurately calculating
fixed airport service fees.
Ukrainian Conducted in-depth monitoring of finance reports for 2022-2024, updating noise
tax rates. This work minimized calculation errors and ensured financial accuracy.

English Account Executive Jan 2023 - Apr 2025
Sylvamo Polska Sp. z o.o., Krakow, Poland
Successfully managed and supported over 10 B2B accounts, leveraging in-depth
Polish knowledge of client needs and collaboration nuances to ensure high levels of
satisfaction.
Oversaw orders totaling more than $2,000,000, managing the full cycle from
Chinese processing to production tracking and timely delivery.
Initiated "warm" calls with clients to establish long-term, trust-based relationships
and foster ongoing productive collaboration.
Created comprehensive Knowledge Base from scratch, including detailed
instructions and client-specific guidelines, significantly streamlining onboarding
and internal team workflows.
Consistently provided backup and support within and cross-functional teams,
enhancing overall operational resilience.
Conducted over 20 training sessions and individual shadowing programs for new
employees, ensuring rapid and effective onboarding.
Prepared and presented a Mid-Year Review for B2B management, delivering key
insights to support informed decision-making.

English Teacher Nov 2022 - Mar 2023
Englishdom, Ukraine
Ensured a high level of student satisfaction, resulting in a 95% retention rate for the
course.
Implemented gamification elements to increase motivation, reducing class
absenteeism.
Developed lesson plans and educational materials tailored to individual student
needs.

Head of Social Center Jul 2020 - Oct 2021
Mylove Village Administration, Mylove, Ukraine
Managed documentation and all stages of establishing a new social center,
ensuring its timely and compliant launch.
Developed and implemented an efficient citizen database, optimizing service
tracking and management processes.
Established and conducted ongoing quality monitoring of social services,
maintaining high service standards for senior citizens.
Directly supervised a team of 10 staff responsible for delivering quality social
services to the elderly.
Organized and conducted comprehensive programs to support the social
adaptation of senior citizens.
Initiated and implemented interactive community activities, such as the "Super
Grandma" online contest, increasing social participation and community
connection among the elderly.
Successfully secured external sponsorships to provide targeted funding for seniors
facing difficult life circumstances.

English Teacher Sep 2018 - Sep 2019
Valentyn Benkovskiy Beryslav Pedagogical College, Beryslav, Ukraine
Taught a full range of philological subjects, including General English, English for
Professional Purposes, and Oral and Written Communication Practicum.
Developed a comprehensive lesson repository and structured curriculum plans for
each subject, ensuring consistency and high-quality instructions.
Adapted teaching materials to meet student needs and proficiency levels,
improving learning effectiveness by up to 10% in certain specialized groups.
Actively engaged students in speaking clubs and extracurricular activities to
enhance practical language use.
Carefully selected discussion topics based on age appropriateness, language level,
and current societal trends, significantly increasing student interest and the
practical value of lessons.