Anastasiia

ANASTASIIA DUDKA
Dublin 1
[відкрити контакти](див. вище в блоці «контактна інформація»)
085 838 7054
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PERSONAL PROFILE
I’m studying Software Development and Data Analytics with AI at Rathmines College, achieving Distinction grades across my coursework. I’m holding a 400-hour certification in UI/UX Design.
I bring nearly 3 years of hands-on experience in customer service and hospitality, where I developed strong problem-solving skills, patience, and clear communication under pressure. I enjoy tackling technical challenges and troubleshooting issues. Currently looking for a Part-Time, Entry-Level, or Apprenticeship role in IT Support or Digital Design where I can apply my skills, learn quickly, and help users.
KEY SKILLS
• IT & Networking Fundamentals: Computer hardware concepts, networking essentials, software architecture, troubleshooting user queries.
• UI/UX & Product Design: Figma (Advanced), Wireframing, Information Architecture, User Flows, CJM, Design Systems (Material Design, HIG), Webflow.
• Coding & Data Analysis: Fundamentals of Object-Oriented Programming (C++/Java concepts), Database Methods, Data Analytics, Generative AI tools.
• Customer Service (3+ Years): Direct client communication, problem-solving under high volume, adaptability, calm conflict resolution.
EDUCATION & QUALIFICATIONS
September 2026 – PresentRathmines College, Dublin
QQI Level 5 Certificate in Software Development and Data Analytics with AI
• Networking Essentials
• Database Methods
• Software Architecture
• Object-Oriented Programming
• Maths for IT
• Data Analytics
• Generative AI Tools
• Mobile Technologies
• Communications
• Games Analysis
November 2024 – April 2025GoIT Global – Online Tech Education
UI/UX Design Certification (400-Hour Course)
• Web & Service Design: Completed 15 assignments and 2 personal projects covering Design Thinking, JTBD, Personas, User Flows, CJM, and analytics.
• Mobile App Design: Built 1 team project adhering to iOS Human Interface Guidelines and Google Material Design patterns.
• Technical & Career Modules: Hands-on implementation in Webflow, interactive Figma prototyping, UI kits, and freelance workflow setup.
June 2025 – June 2026Kilkenny Employment for Youth, Community Training Centre
VTCT Level 2 (QQI Level 4) Diploma in Hairdressing Services
• Developed communication, teamwork, organisation, and time-management skills.
• Completed Manual Handling and Health & Safety at Work certifications in May 2026.
Sep 2011 – May 2022General High School No. 4, Berdiansk, Ukraine
Certificate of Complete General Secondary Education
WORK EXPERIENCE
Jun 2026 – Aug 2026 Fitzwilton Hotel, Waterford Accommodation Assistant, Full-Time
• I worked under tight daily schedules while keeping rooms and public areas to a high standard.
• I solved unexpected daily operational issues on my own or raised them quickly with team managers.
• Developed strong reliability, stamina, and attention to detail under fast-paced physical work.
Jun 2025 – Jun 2026 McDonald's, Kilkenny Customer Care, Part-Time
• Handled a high volume of customer orders quickly and accurately in a fast team setting.
• I answered customer queries calmly, kept spaces clean and organised, and made sure customers had a good experience.
• Communicated with shift managers constantly to keep both counter and drive-thru service running smoothly.
Dec 2025 Davydov Consulting, UK-based, Remote, Full-time
Wix / Web Designer (Project-Based Placement)
• I worked on a short-term web project for an educational platform, designing a user-friendly library page in Wix.
• Implemented key UI features including search functionality, date & category filters, and collapsible drop-down menus to make content easy to browse.
Sep 2023 – Mar 2025 Adagio Apartment Hotel, France Housekeeping, Full-Time
• I managed the daily clean and turnaround of 12–14 apartments on my own with very little supervision.
• Learned to adapt quickly to working in a multilingual team and developed strong personal independence and responsibility.
ADDITIONAL INFORMATION
• Languages: English (Fluent), Ukrainian (Native), Russian (Fluent)
• Digital Media & Content: I manage an Instagram account with 10k+ followers and 3M–5M top video views, editing all content independently. Analyse performance data and viewer metrics to guide new posts, Reels, and content strategy.
• Interests: Cycling, hiking, and yoga.
References available on request