Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/2539926

Досвід роботи

Training Coach

з 09.2023 по 02.2024 (5 місяців)
NDA, Київ (IT)

Expertise in Training Program Development.
Tailored mentorship and coaching for individual growth.
Leadership in Quality Assurance for Call Center performance.
Proactive approach to Continuous Improvement strategies.

KPI manager

з 08.2021 по 11.2022 (1 рік 3 місяці)
NDA, Київ (IT)

Managed key performance indicators (KPIs) across various departments.
Developed and implemented data-driven strategies to improve organizational performance.
Collaborated with teams to set and achieve performance targets.
Utilized analytics to identify trends and areas for improvement.

QC Manager

з 05.2021 по 08.2021 (3 місяці)
Squro, Київ (IT)

Conducted rigorous quality checks for support and sales teams.
Provided actionable feedback for continuous service quality improvement.
Developed internal quality reports and analyzed data for management review.
Established standards and KPI requirements for teams.

Senior Cloud Specialist (Advanced Support)

з 07.2018 по 05.2021 (2 роки 10 місяців)
Nextiva, Київ (Телекомунікації, зв'язок)

Assisted customers with phone system setup, technical support, and troubleshooting.
Configured unified communications features and resolved complex issues.
Delivered excellent customer service via email, chat, and phone.
Facilitated the onboarding and coaching of new employees.

Customer Support Representative

з 02.2016 по 05.2018 (2 роки 3 місяці)
Lucky Talky, Киев (Телекомунікації, зв'язок)

Provided comprehensive assistance to English-speaking customers through various channels.
Managed customer orders and conducted email marketing campaigns.
Proficient in handling challenging customer interactions and complex requests.
Assumed leadership roles and completed additional tasks as assigned.

Освіта

National Pedagogical Dragomanov University.

Public administration and management. Faculty of Law and Political Science, Київ
Вища, з 2016 по 2018 (2 роки)

National Pedagogical Dragomanov University.

Languages (English, Japanese) and literature. Institute of Foreign Language, Киев
Незакінчена вища, з 2012 по 2016 (4 роки)

Додаткова освіта та сертифікати

Course of English language “Perspektiva”

2012

Sales Training "Sell easily!"

2016

Professional operator: Basic

2016

Professional Operator Training

2016

Professional Operator of Call Center (Advanced)

2017

Smart English Language Studio

2016, 3 месяца

Senior Cloud Specialist

2021 р

Знання і навички

Знання мов

• Японська — початковий
• Російська — вільно
• Українська — вільно
• Англійська — просунутий

Додаткова інформація

Able to handle difficult customers, familiar with KPIs and QC evaluations.

Experienced with most of graphical word processing programs, all webbrowsers, some audio/video editing software. Excellent verbal and written communication skills.

Able to keep deadlines/key performance indicators successfully, well-organized and can stay motivated in fast-paced environment, adapt well to new knowledge and grasp technical concepts quickly, qualityoriented, а team player ready to share knowledge and ideas with colleagues, open to guidance.