Контактна інформація

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Додаткова інформація

AREAS OF EXPERTISE
Client retention
Contract management
Financial management
Health & safety
Maintenance
Managing crisis situations
Marketing
Negotiating
Procurement and contracts
Product launch
Property management
Recruitment
Soft / hard facilities
Staff training


WORK EXPERIENCE

Shi Investments – Hong Kong
Managing Director Feb 2013 – Feb 2015

Responsible for the day-to day running of the business in Hong Kong with a particular emphasis on products quality control and business development. Making sure that the business continues to grow by way of developing new clients whilst maintaining its existing customer base.

Duties:
Set up a new office in Hong Kong.
Responsible for sourcing companies Products in China and liaised with Chinese dealers and supplier for the effective product flow.
Controlling the purchase and supply of all procured items & services.
Negotiating price and terms of products with suppliers.
Oversaw distribution, Shipping and imports and coordinated with business planning managers for the deliveries by frequent visits to China.
Keeping control of business expenditure, ensuring it's within agreed budgets.
Achievements: Reduced costs on materials through strong vendor negotiations, contractual agreements, material usage analysis, and partnering with the cross-functional team.

Haier – Spain
Technical Manager Mar 2011 – Feb 2013

Driving operational improvements, maximising the value of the asset base while
ensuring a tight control on operational costs. Responsible for monitoring and
continually improving standards of performance and quality within the operation

Duties:
Accountable for geographic service coverage for both carry in and in home repair products. Recruit, qualify and assist in onboarding ASC (Authorized Service Center) candidates and provide guidance to Field Service management on grading and possible consideration for ELITE Engineer status.
Responsible for customer service department agents in Poland. Ensure quality customer service and ongoing learning and development of staff.
Visit and review ASC performance data and determine preference grading for service referral.
Reduce returns by observing dealer logistics and work with Service Engineers (140 Engineers around the country) on custom solutions like stock screening where possible.
Maintain service technicians KPI’s within assigned territory.
Achievements: Improving attendance from 54% to 97% within the first six months, and achieving recognition for 'Best After Sales Service in Europe' for twelve consecutive months thereafter.


Setel – Spain
Quality Manager Apr 2010 – Mar 2011

Capable and committed Quality Manager with a proven ability to meet agreed deadlines, coordinate work and work to defined testing methodologies within a structured environment.

Duties:
Direct and oversee all activities of the quality department and staff.
Responsible for special projects and tracking operational measurables.
Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
Ensures each CSR’s call status meets standards, escalates issues as necessary.
Analyzes current reports and/or creates additional report to identify and escalate trends impacting operations.
Achievements: Implementing the comprehensive process in only three months and improving employee retention by 9%.

Emerald Group, Shining Hostel – Ireland
Facilities Manager Nov 2006 – Jul 2009

Organizing and planning essential central services such as reception, security,
maintenance, mail, archiving, cleaning, catering, waste disposal and recycling.

Duties:
Responding appropriately to tenant’s emergencies or urgent issues as they arise.
Coordinating and leading a team or teams of staff to cover various areas.
Responsible for the management of services and processes.
Responsible for building maintenance repairs and services. Managing, scheduling and coordinating assigned real estate services.
Comparing costs for required goods / services to achieve maximum value.
Planning best allocation and utilization of space & resources for new buildings.
Checking that agreed work by staff or contractors has been completed satisfactorily.
Able to liaise with Space Planner, HSE, Security, Sub-Contractors etc.
Experience of recruitment, induction and training of a Maintenance team.
Control of a Facilities P&L with responsibility for managing budgets and costs.
Overall responsibility for security on all sites.
Responsible for site maintenance like: HVAC, Electrical, Fire Alarms, FFE, Building/Civil Works etc.
Achievements: 65% rise in occupancy and over a $57,000 per month increase in gross scheduled income.

REFERENCES – Available on request.