Контактна інформація

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Додаткова інформація

Ruslan Andreyev
[відкрити контакти](див. вище в блоці «контактна інформація») • 20 Golovatogo str. App 16, Boryspil, Ukraine• [відкрити контакти](див. вище в блоці «контактна інформація»)

Education
Sep 1993-Jun 1998 Rivne State Technical University
Design and Construction of Hydraulic Engineering Systems
Sep 1992-Feb 1993 Branch International Management Institute
Manager of Production and Commercial Enterprisers
Experience

Dec 2013-PresentEmirates Airlines, Kyiv
Supervisor Airport Services

-Supervise and coordinate all internal and external agencies, such as Handling agent, service providers, other airlines and various authorities;
-Ensure that the service offered by the ground staff is efficient, professional and of the highest standard;
-Ensure on-time flight departures without compromising safety and security;
-Ensure that all post flight activity is completed correctly in order to protect company revenue and to facilitate the handling of passengers and payload at en route stations and destinations;
-Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence;
-Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed of the operational requirements and they provide required passenger service levels.

Sep 2005-Dec 2013Lufhansa German Airlines, Dniepropetrovsk, Kyiv
Flight Manager

-Representing company to the customers;
-Responsibility for the supervision and management of all work routines;
-Planning and supervision of the implementation of necessary measures in connection with flight irregularities and to take necessary decisions;
-Responsibility for the optimization of work processes and resources;
-Checkin of invoices;
-Producing of reports;
-Responsibility to build and maintain good relationships with authorities and external customers/suppliers (police, customs, immigration, AOC);
-Responsibility to independently carry out administrative tasks.

Oct 2000-Sep 2005JSC International Hotel Ukraine, Dniepropetrovsk
Hotel Manager

-Organization of all subdivided hotel services work;
-Check-in, check-out of customers;
-Room reservation;
-Conferences, business meeting organization;
-Holding the negotiations, signing an agreements with a corporate clients;

Jun 1998-Jun 2000JSC Impex West
Sales Manager

-Business partners seek throughout Ukraine;
-Holding negotiations;
-Goods delivery organization throughout Ukraine.

Personal Skills
-Customer and Service Orientation;
-Organizing for Results;
-Attention to Details and Quality;
-Problem Solving and Decision Making;
-Influence and Negotiation;
-Leadership;
-Ability to Work Under Pressure.

References

Upon Request.

Trainings and Seminars

Emirates Aviation College DXB- Global Connect - On Job IT Training
January 14
Emirates Aviation College DXB- Managing Flight Disruptions
December 13
Emirates Aviation College DXB- Managing Emirates Baggage Services
December 13
Emirates Aviation College DXB- Basic Airline Security Course
December 13
Emirates Aviation College DXB- Introduction to Station Emergency Planning
December 13
Emirates Aviation College DXB- Dangerous Goods for Passenger Handling
December 13
Emirates Aviation College DXB- Emirates Airport Services Induction (Outstation)
December 13
Emirates Aviation College DXB- Emirates Airport Services Introduction to SMS
December 13
Lufthansa Training Centre QSH- Basic course ticketing
October 11
Lufthansa Training Centre QSH- Seminar Aircraft handling short and medium range
October 11
Lufthansa Training Centre QSH- LAT Local assistance team
May 10
Lufthansa Training Centre QSH- Seminar aircraft handling short and medium range
September 08
Lufthansa Training Centre QSH- Sales guide learning the basic of sales
August 07
Lufthansa Training Centre QSH- Basic course cargo sales and handling
July 07
Lufthansa Training Centre QSH- Basic course lost and found for supervisors
March 06
Lufthansa Training Centre QSH- Basic course station operations
October 05