Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3766189

Досвід роботи

Reservations Manager

з 09.2022 по нині (1 рік 8 місяців)
Fairmont, Grand Hotel Kyiv, Київ (Готельно-ресторанний бізнес)

Coordination of the Front office employees' work; Revenue Managment; Prepare presentation for revenue meetings; Prepare and analyse revenue reports (market segmentation, production reports, source contribution analysis, daily pick-up reports, etc.); Participating in weekly revenue managment meetings; Revenue, market analising, OTA's distribution; Setting the Accor promo to work clearly.; Create rate codes, packages etc. ; Fix appeared issues; Prepare contracts for Wholesalers; Assist the Sales team by providing an analysis of statistics and yield information that identifies potential new business; Working with ORS, Opera and Outlook programs; Booking individual and group requests, making changes, sending confirmations; Preparing of daily reports; Working with guests' requests, providing information about services at the hotel; Working with incoming requests by email, receiving requests by phone in compliance with service standards "ALL"; Receiving phone calls from online-partners; Working with invoices (issuing, timely payment control); Close work with the sales department; Control of no-show, penalties in case of no-show or late cancellation; Miscalculation of barter bookings; Control and editing of "ORS" bookings; Creation of necessary Traces and Alerts in reservations, for the correct check in and calculation of guests; Working in extranet; Working with authorization forms;

Senior reservation agent

з 07.2021 по 09.2022 (1 рік 2 місяці)
Fairmont, Grand Hotel Kyiv, Київ (Готельно-ресторанний бізнес)

Reservation agent

з 09.2019 по 07.2021 (1 рік 10 місяців)
Fairmont Grand Hotel Kyiv, Киев (Готельно-ресторанний бізнес)

Working in Opera and Outlook programs; Booking individual and group requests, making changes, sending confirmations; Preparing of daily reports; Working with guests' requests, providing information about services at the hotel; Working with incoming requests by email, receiving requests by phone in compliance with service standards "ALL"; Receiving phone calls from online-partners; Working with invoices (issuing, timely payment control); Close work with the sales department; Control of no show, penalties in case of no-show or late cancellation; Miscalculation of barter bookings; Control and editing of "ORS" bookings; Creation of necessary Traces and Alerts in reservations, for the correct check in and calculation of guests; Working in extranet; Working with authorization forms; Coordination of the Front office employees' work.

Receptionist

з 10.2018 по 07.2019 (9 місяців)
ALFAVITO Hotel, Киев (Готельно-ресторанний бізнес)

Room reservation; Work in the Servio program; Guest Check-In; Providing information about the services and rules of the hotel; Preparation of bills and taking payment from guests; Guest Check-Out; Receiving calls and email; Guests consultation; Work with a documents; Coordination of employees of different hotel services; Work with the terminal and cash register; Trainees training.

I have developed a testing program for trainees in the hotel for front office department.

Sales of sports goods/Content Manager

з 10.2017 по 10.2018 (1 рік)
" Sportmarket" LLC, Донецк (Роздрібна торгівля)

Advising customers and assisting in the selection of goods, receipt and display of goods, inventory, maintaining order and cleanliness in the store, paperwork with organizations (contracts, invoices, bills), filling the online store goods. Supplier search, Drawing up and sending the order to suppliers.
I have increased the number of products in online store Sportmarket from 1,500 to 7,000.

Sales Manager

з 03.2017 по 08.2017 (5 місяців)
PE " Interior", Донецк (Роздрібна торгівля)

Communication with customers in the showroom, consultancy, selection of the optimal configuration and model furniture, checkout, promotion groups in social networks.

Remote Manager

з 06.2015 по 01.2016 (7 місяців)
Ogorod Agency, Краснодар (IT)

Finding customers for the company's services

Освіта

Donetsk national University of Economics and trade named after Mikhail Tugan - Baranovsky, Masters degree

Hotel and restaurant business, Донецк
Вища, з 2012 по 2018 (5 років 9 місяців)

Graduated with a master's degree

Додаткова освіта та сертифікати

Training courses in hotel "Donbass Palace" - to develop skills in guest service.

май 2014

Practice in hotel "Ramada", complex Atlas Fitness & SPA, duties of an administrator

май 2016

Знання і навички

Знання мов

• Англійська — вище середнього
• Українська — вільно
• Російська — вільно

Додаткова інформація

English - Upper-Intermediate

Responsibility, sociability, creativity, ability to work for result, stress resistance, lead a healthy and sporty lifestyle.