Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4327607

Додаткова інформація

Mohamed Abd El Monsef Gaiaty
Avenue Komarova 30/28 fl.40
Kiev, Ukraine
Mobile Number: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-Mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Date of Birth: 28/02/1987

Job Summary
I have currently been working within the administration / Customer Service/ Sales role for the past
8 years, which is a role I thoroughly enjoy. Maintain personnel contact with the hotel guests to ensure the highest possible guest satisfaction and repeat business. To assist in running, maintaining and upgrading the Guest Relations and records. Doing the maximum to balance the income with the customer service. Providing and orientations for a different Tour Operators .
Objective
Seeking a challenging position with a multinational firm that is rapidly expanding and offering a good career development potential. I would like a position with a strong emphasis of creativity, accountability and interaction.
Education & Qualifications

Languages & Computer Skills

University : Alexandria university
English : Excellent (T.R.W)
Faculty : Hospitality and tourism
French : Good (T)
Department : Tourist Guiding
Arabic : Fluent (T.R.W)
Graduation Year :2008-2009
Windows XP/ Vista / Windows 7
Graduation Grade : Very Good
Microsoft Office
Secondary school : Middle east English school
Fidelio Suit 8 – hotel system
Primary school : St. George French school
Adobe Photo Shop

Professional Experience & Work History
Now I am running my own business
Place of Work
Role
Duties
Reason for leaving

Bright Sky
May 2016

Sales Manager
Dealing with customer queries face to face through meeting and resolving them by tracking parcels. Selling holidays overseas to Asia and Africa, Chasing deliveries that have not taken place and providing feedback to the customer to ensure they are constantly updated as to the status of their order. Booking excursions and upgrades. Helping to train new starters and providing them with assistance when needed.
I am still currently employed, however am looking to progressing and taking on a
new challenge

ThomasCook
November 2011
May 2015

Representative Team Manager
(In charge of 8 Reps 3Egy 5UK)
Helping our customers in the airport. Checking them in the hotels. Doing meeting to the customers to ensure that they are satisfied. Booking excursions. Handling complains. Doing health and safety reports about the hotels.
Due to the decrease of the arrival figures

Coral Sea Splash
(SSH)
April 2010
November 2011

Duty manager

Representing the F.O Manger and the Reservation Manager
Dealing with customer queries over the phone and face to face. I have also gone out on site as a CLO to visit tenants to ensure their work was running smoothly and going according to plan, as well as getting
residents to complete customer satisfaction forms. Providing
help with KPI figures as required, sending out letters to customers, issuing void packs and ensuring records kept up to date
Temporary position came to an end
Thomson &
First choice
(TUI UK)
August2009
April 2010

Airport controller

(Ticketing And Tracking)
Handling flight tickets, recording on the system all the information’s names for the national security of the airport. Making sure that all of the means which the guest will use to get to the hotels are ready. Putting entry visas for the arrivals.
Contract came to an end and no other contract had been
secured

References

The quality control manager of Bright sky
[відкрити контакти](див. вище в блоці «контактна інформація») (Mahmoud Shaaban) + reference documents singed .
The team leader of ThomasCook
[відкрити контакти](див. вище в блоці «контактна інформація») (Tracy Sadek) + reference documents singed.
The Rooms Division Manager of Coral Sea Splash
[відкрити контакти](див. вище в блоці «контактна інформація») (Sameh Faiyk) + reference document singed.