Контактна інформація

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Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4343281

Досвід роботи

Executive Assistant to the Founder & CPO

з 12.2022 по нині (1 рік 5 місяців)
Freelance, Дистанційно (IT)

Junior Business Analyst

з 01.2022 по 12.2022 (11 місяців)
Helsi, Дистанційно (IT)

Key responsibilities
1. Development of an MVP onboarding guide for new employees in the Product Office Teams (PO/BA/BI) and Technical Teams (DEV/DEVOPS/QA/RM) including the development of a company manifesto/internal policies, job descriptions, an organizational chart and employee journey map (EJM)
2. Product Ownership Assisting:
2.1 Working with requirements
2.2 Analyzing customer feedback
2.3 Developing FAQs
2.4 Optimizing the process of stakeholder interaction
2.5 Benchmarking researches
2.6 Other related tasks

Achievements
Development of an onboarding guide for the product and technical teams.
Due to the company's planned phase of rapid growth, there was a need for quick and effective adaptation of new employees. In collaboration with target teams develop an MVP of the onboarding guide for new employees & corporate transitioners.

Business Intelligence Analyst

з 08.2020 по 12.2021 (1 рік 4 місяці)
Helsi, Дистанційно (IT)

Key responsibilities
Analyst / Project Manager in the Business Intelligence Team
1. Collaboration with internal stakeholders: identifying business requirements, facilitating meetings for backlog prioritization/sprint planning, conducting demos, analyzing and optimizing the process of stakeholder interaction and other
2. Writing specifications for developers/release notes
3. Monitoring deadlines and the quality of execution, accepting completed tasks and other

Achievements
Optimized communication and feedback collection processes between the product office and the implementation office.
It allows the responsible product team to analyze the inquiries from key stakeholders promptly and without unnecessary communication. As a result, both the teams' workload and the response time to inquiries were optimized, leading to enhanced productivity.

Manager of Healthcare Reform Implementation

з 04.2019 по 08.2020 (1 рік 4 місяці)
Helsi, Київ (IT)

Key responsibilities
1. Implementation of the Helsi medical information system (MIS) in healthcare institutions in Ukraine.
Training medical personnel on the use of the MIS, including assessing computer literacy levels, providing workshops and post-training assessments and others
2. Providing ongoing support & Troubleshooting
3. Monitoring and evaluating implementation projects

Achievements
Successful implementation of a medical information system (as part of the state medical reform) in three clinics in Ukraine, including training the staff (ranging from 30 to 80 employees in each clinic) and providing organizational support during launch.

Junior Project Manager

з 12.2018 по 03.2019 (3 місяці)
AlterEGO, Чернівці (IT)

Key responsibilities
Supporting the hotel network website development process
1. Coordination of the development team's work - task assignment, monitoring deadlines and quality of execution, acceptance of completed tasks, communication with clients etc.
2. Identification, investigation, and resolution of technical support-related website issues

Goods Manager

з 06.2018 по 12.2018 (6 місяців)
Comfy, Чернівці (Роздрібна торгівля)

Key responsibilities
1. Supervising a team of 5 people (storekeeper, loader, and cashiers)
2. Еnsure smooth operation of the back office staff to enable the store to function effectively and the sales department to meet its targets
Processing and monitoring sales and non-sales documents for accounting purposes - credit sales, installment payments, non-cash transactions, adherence to cash management procedures (cash book, CURO book)
3. Generating monthly and weekly reports for accounting purposes
Monitoring the technical condition of the store / ordering office supplies
4. Handling customer-related issues (undelivered items, defective products, refusals, returns, exchanges,repairs etc.)
5. Managing employee documentation during onboarding/offboarding processes

Customer service specialist

з 11.2017 по 06.2018 (7 місяців)
I Pay Less, Запоріжжя (Телекомунікації, зв'язок)

Key responsibilities
1. Transferred phone numbers of clients located in Israel from one mobile operator to another.
2. Gathered & analyzed feedback from clients.
2. Collaborated with sales department managers to enhance customer support quality.

Education And Training Manager

з 09.2017 по 11.2017 (2 місяці)
МТА.UA, Чернівці (Оптова торгівля, дистрибуція, імпорт, експорт)

Key responsibilities
1. Created guidelines on the operational procedures for service center managers
2. Conducted performance monitoring and knowledge assessment of service center managers

Customer service manager

з 12.2015 по 08.2017 (1 рік 8 місяців)
МТА.UA, Чернівці (Оптова торгівля, дистрибуція, імпорт, експорт)

Key responsibilities
1. Supervising a team of 2 people (customer service managers)
2. Sales Analytics & Decision-Making
3. Handling customer-related issues (undelivered items, defective products, refusals, returns, exchanges, repairs etc.)

Sales manager

з 04.2015 по 11.2015 (7 місяців)
Nancy Pharm, Чернівці (Хімічна промисловість, фармацевтика)

Key responsibilities
1. Sold medications to wholesale clients - pharmacies
2. Monitored product delivery and payment after sales
3. Handling customer-related issues

Hotel administrator

з 10.2014 по 03.2015 (5 місяців)
Hotel, Чернівці (Готельно-ресторанний бізнес)

Accountant

з 09.2011 по 09.2014 (3 роки)
Foodstore, Чернівці (Роздрібна торгівля)

Освіта

Bukovinian State Medical University

Faculty of Pharmacy, Chernivtsi, Чернівці
Вища, з 2011 по 2016 (5 років)

Higher Education, Bachelor's degree

Zaporighs'kij aviation college by A.G.Ivchenko

Faculty of Aircraft Engine Design, Запоріжжя
Середня спеціальна, з 2007 по 2011 (4 роки)

Studied methods of designing aircraft engine components. Completed internships at "Motor Sich" factory and "Ivchenko-Progress" design bureau

Знання і навички

Знання мов

• Українська — вільно
• Російська — вільно
• Англійська — середній

Додаткова інформація

Hello!
I wish to join a team of professionals who genuinely values their employees.

In my opinion, I could be most effective in positions such as:

1. Manager of Product Implementation
2. Executive Assistant to CPO
3. Project Manager / Project Coordinator / Junior Project Manager (depending on the tasks)
4. Junior Business Analyst
5. Another position relevant to my experience

Results-driven IT specialist with experience in the Healthcare, Hospitality and Service Robotics domains. I have worked in Ukrainian IT industry for 5 years. For the last 9 months I worked as an Assistant to the Founder & CPO of the startup.

Currently, I am continuing to acquire BA/PM skills and improving my English proficiency. My current level is limited working B1-B2, and I confidently use online translators (these skills were sufficient for the successful fulfillment of my duties in my previous positions so I had an opportunity to focus on developing other relevant skills).

While improving my English, I can handle tasks that do not require real-time interaction (meetings/calls) with foreign partners etc.

Have a good understanding and practical experience in Ukraninian Healthcare Reform implementation, Agile and benchmarking researches. Proven track record of successfully executing projects and optimizing stakeholder interactions.

Good analytical, problem-solving, and communication skills.
Good mentor skills and ability to couch my colleagues with pleasure.
Skilled to work independently as well as collaboratively within a team environment.
Capable of successfully working in fast-paced startup environments.
Prefer solving problems rather than making hiding conflicts.

I am interested in remote work.

The most effective way to communicate with me is through Telegram
https://t.me/Christieana