Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4416544

Знання мов

• Англійська — середній
• Турецька — середній

Додаткова інформація

Anastasiia Minasian
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

Seeking the position of a receptionist/nail technician wherein my effective guest service skills and professional experience will contribute effectively towards meeting the goals and objectives of the organization. Willing to relocate to: Dubai
WORK EXPERIENCE
Nail technician “Beauty House” Crimea.Yevpatoriya
March 2017 I currenly working here.
Spa Receptionist Rixos Bab Al Bahr . Ras Al Khaimah UAE.
July 2016 to November 2016
Responsible for opening and closing the spa as per standard operating procedures.
Transmitted information or documents to customers using computer mail.
Provide tier one services by greeting clients as they arrive.
Answer questions regarding the spa's services and products.
Answer telephone calls and provide information asked for.
Sell spa products and perform up-selling activities.
Manage staff schedules and schedule appointments.
Promote spa products and services.
Keep spa area clean and organized.
Created marketing and sale promotions for spa packages and spa retail products.

Work in the Spa as Beauty advisor Rixos Tekirova. Antalya TR.
June 2015 to October 2015
Selling and providing advice on cosmetic and skin care products
Making appointments, maintaining client records.
Analysis and advising clients on skin body care.
Applying make-up and advising clients on make-up application techniques.
Work in the Spa as Beautician Regnum Carya & Spa
Belek Turkey - 2014 to 2015

Spa Guest Relation TR
April 2013 to November 2013
Ensure and provide flawless, upscale, professional and high class guest service experiences.
Analyse customer feedback and provide strategic direction to continuously improve overall rating.
Expect and react promptly to guests' requirements and inquires.
Actively listen and resolve guests' complaints.
Coordinate and manage communication between guests and staff and follow up to ensure complete servicerecovery.
Promote all amenities, conveniences and programs offered
EDUCATION
Courses of beautician and nail services 2014
Courses of hotel business and hospitality. 2012-13
Biological Scientific base school 2006 to 2012
English base school
2001 to 2006
SKILLS
Microsoft Office: Word, Excel, Power point.
TAC reservation assistant
Fidelio suite
Written and spoken Russian
Written and spoken English.• Written and spoken. Turkish
EXTRA -SKILLS
Comprehensive knowledge of the operating procedures and services.
Possess excellent guest service and relationship management skills.
Self-motivated with strong analytical and listening skills.
Ability to perform various activities while standing, kneeling, bending and walking.
Proficient in use of common industry computer programs and related software.
Excellent people skills including sound verbal and written communications.
Flexibility in work
Good problem solving skills especially in high-pressure situations.