Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4547389/

Досвід роботи

Dispatcher

з 01.2025 по 12.2025 (1 рік)
Techvill App, Remote (Public and business services)

-Handled inbound calls and scheduled appointments using ServiceTitan. -Dispatched technicians efficiently and updated customers on service status.
-Managed customer data and job orders in CRM and tracked calls via CallRail.
-Coordinated with field techs and resolved customer issues promptly.
-Ensured smooth daily operations and high customer satisfaction.

English teacher

з 01.2024 по нині (2 роки)
Green country, Kyiv (Education and science)

Dispatcher assistant

з 01.2024 по 12.2024 (1 рік)
SPV Logistics, Remote (Transportation and logistics)

1.Updating and Tracking Shipments: Real-time updates on shipment status and accurate record-keeping. truck stop.
2.Customer Interaction: Swiftly handling inquiries and providing updates via email and calls.
3.Coordination: Scheduling deliveries and communicating with drivers and warehouse staff for efficiency.
4.Document Management: Organizing shipment documents and ensuring compliance.( POD, Invoice, Bill of Lading.
5.Problem Solving: Resolving shipment issues to minimize disruptions.
6.Reporting, Compiling daily or weekly shipping reports for management.

Logistics Broker manager/customer support

з 09.2023 по 08.2024 (1 рік)
Prosmart movers USA, Other countries (Transportation and logistics)

- Coordinate and optimize emails and calls between the broker agents and the moving company via ring central, google voice and gmail
- Communicate with drivers to provide instructions, track shipments, and address issues.
- Complaint resolution with customers on poor service or damaged and missing items after dispatch.
- Coordinated ecient communication between customers and dispatch team for better services.
-Broker Sales analysis compilation as well as sourcing for new brokers from the load board.
- Utilize transportation management systems to update records and monitor delivery progress and quality assurance feedback.
- Collaborate with warehouses and clients to resolve logistical challenges.
-worked with different CRMs the movingboard and xpromover.

Customer support representative

з 02.2022 по 03.2023 (1 рік 2 місяці)
Melbul, Kyiv (IT)

Memorised all the company products and services, products and special oers for eective marketing and ensured customer satisfaction provided basic platform and technical support for clients on a wide range of company services and resolved issues at 70% success rate.
Remained calm and courteous even during moments of customer service

Dispatcher logistics

з 06.2019 по 02.2021 (1 рік 9 місяців)
D4 Logistics Services, Kyiv (Transportation and logistics)

Managed truck schedules and routes for efficient transportation operations
- Ensured compliance with safety regulations and company policy.
- Implemented process improvements, enhancing dispatch efficiency by 20%.

Teacher

з 12.2017 по нині (8 років)
speakwell, Киев (Education and science)

Several clients that speak good English and passed the first level of English competence examination. Groomed students for ILETS EXAM.
Кілька клієнтів, які добре володіють англійською мовою та пройшли перший рівень вивчення англійської мови. Управонені студенти для IELTS EXAM.

Додаткова освіта та сертифікати

Customer service education

3 months

Знання і навички

• Teaching, good conversationalist,russian language, patience
• Organizational skills
• Attention to detail
• Problem-solving abil
• Punctuality
• Confidence
• Google Meet
• Communicability
• Zoom classes
• Sales and negotiations
• Adaptability
• Teaching for children and teenagers
• Quizlet
• Conducting individual classes
• Truckstop
• CRM
• Load tracking
• Live tracking
• Email Handling
• Chat and call management
• Client support

Знання мов

Англійська — вільно