Контактна інформація

Шукач вказав ел. пошту, адресу та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4830867

Досвід роботи

Copywriter

з 11.2018 по 03.2020 (1 рік 4 місяці)
Fintatech, Київ (Trading Software Development for businesses)

- Writing content for the company's website;
- Writing for blog section;
- Composing case studies;
- Developing SM content plan and writing social media posts;
- Doing the competitor and SM research in help for the marketing department;
- Brainstorming ideas for future blog posts, social media posts, etc.;
- Translation, adaptation, and editing of content (e.g. developers' technical documentation).

Copywriter

з 06.2018 по 11.2018 (5 місяців)
Magnise, Київ (IT)

writing texts (emails, social media, descriptions)
composing content for landing pages;
writing articles;

Risk support manager

з 03.2017 по 04.2018 (1 рік 1 місяць)
Maxpay ltd, Запорожье (Payment solutions for online business)

Key responsibilities:
•Processing of bank notifications (e.g risky transaction alerts, cancellation requests);
•Interaction with banks and customers to validate information and to confirm or cancel authorization.
•Customer support via Zendesk (24/7);
•Payment support (issuing refunds, voiding transactions etc.);
•Managing the content of Knowledge base;
•Communication with potential clients (in collaboration with sales department).

Main achievements:
•Creation of Help Center for clients and their customers based on FAQ and general information about system functional, payments, fraud etc.

Risk reviewer

з 06.2016 по 03.2017 (9 місяців)
Maxpay ltd, Запорожье (Maxpay is an international, integrated payment processor providing payment solutions and services for any type of online business.)

Key responsibilities:
•Monitor real time queues and identify high risk transactions within the business portfolio;
•Review customer transactions to identify fraudulent activity such as hacked account, friendly fraud, theft and similar other risks;
•Identify fraudulent transactions and block them from further processing;
•Identify fraud patterns;
•Reject or accept transactions depending on fraud score and internal investigation;
•Communicate possible and actual fraudulent attacks to other answerable managers;
•Regularly research information concerning online fraud threats.

Antifraud billing manager

з 01.2015 по 06.2016 (1 рік 5 місяців)
Together Networks, Запорожье (Together Networks is a leading social and online dating business.)

Key responsibilities:
•Verification of online payments 24/7;
•Monitor constantly customer and transactional history to identify risky transactions and fraudulent accounts;
•Process chargebacked / refunded transactions due to fraud policy;
•Report on scam activity to the relevant department;
•Process Visa/MC fraud alerts;
•Work on high-level KPI;
•Cooperation with call-centre in order to prevent fraud operations.

Anti-scam risk manager

з 09.2013 по 01.2015 (1 рік 4 місяці)
Cupid plc, Запорожье (Providing online dating services)

Key responsibilities:
•Monitor 24/7 customers activity to prevent scam operations;
•Approve users profiles in a queue and mark as “scam” if necessary to block from further activity on the site;
•Identify fake accounts and remove them from site;
•Work with transactions queue (chargebacks, refunds, sales);
•Closing tickets with support queries.

Translator/content writer/rewriter

з 06.2013 по 12.2015 (2 роки 6 місяців)
Freelance, Запорожье (translation, content writing)

Translation:
-Guides for tourists;
-Articles;
-Official documents, letters;
-Manuals;
-Movie reviews;
Content writing/rewriting:
-Short ads;
-Educational texts;
-Articles for knowledge base.

Освіта

Zaporizhzhian National University

Linguistics, interpreter, Запорожье
Вища, з 2008 по 2013 (4 роки 9 місяців)

Знання і навички

Знання мов

• Англійська — просунутий
• Іспанська — середній
• Українська — вільно
• Російська — вільно