- PRO
Aminu
Customer service representative
- Вид зайнятості:
- повна, неповна
- Вік:
- 26 років
- Місто проживання:
- Київ
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав телефон та ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4978596/
Досвід роботи
Customer support
з 09.2019 по 08.2024
(4 роки 11 місяців)
Essaypro, Remote (Education and science)
-Resolved 40-50 customer support tickets daily, with peaks of 60-70 tickets during high-demand periods, maintaining a high customer satisfaction rate.
-Led and managed a team, achieving recognition for the highest-rated team of the year through effective leadership and performance management.
-Awarded "Night Shift Employee of the year" for delivering exceptional customer service and maintaining professionalism in a high-pressure environment.
-Coordinated with US clients, improving service delivery and communication standards across different time zones.
-Implemented process improvements that led to a 15% increase in customer satisfaction scores and a 10% reduction in average resolution time.
-Supervised night shift operations, handled escalated issues, and ensured consistent service quality during off-peak hours.
Customer support agent/Sales agent
з 02.2018 по 07.2019
(1 рік 5 місяців)
VIP Online pharmacy, Kyiv (Medicine, pharmacy)
-Delivered high-quality customer support, contributing to improved customer satisfaction and retention rates.
-Built and maintained strong client relationships, resulting in a 20% increase in customer retention.
-Conducted retention calls and successfully persuaded 20% of dissatisfied customers to continue using the company's products and services.
-Managed an average of 25+ incoming support calls per 8-hour shift, addressing and resolving complex issues effectively.
-Integrated customer feedback into service enhancements, leading to measurable improvements in service quality and customer experience.
English teacher (Part-Time)
з 05.2017 по 01.2023
(5 років 8 місяців)
Green country, Remote (Education and science)
-Implemented innovative teaching methods to enhance student engagement and comprehension, resulting in a measurable improvement in overall class performance and test scores.
-Developed tailored lesson plans and educational materials to accommodate diverse learning styles and abilities, leading to increased student participation and retention.
-Established a positive and inclusive classroom environment conducive to learning, fostering a sense of community and mutual respect among students.
-Actively collaborated with colleagues to share best practices and resources, contributing to a collaborative and supportive professional learning community.
Освіта
Bogomolets National Medical University
Medical, Киев
Вища, з 2016 по 2022 (6 років)
Знання і навички
- Conflict-free
- Communicability
- Teaching for children and teenagers
- Online teaching
- Conducting individual classes
- Confidence
- Teaching for adults
Знання мов
- Англійська — вільно
- Російська — середній
Додаткова інформація
Good day,
I can't receive messages or calls through my Lifecell number. I can be contacted through Email or telegram. My username is Aminu Audu on Telegram.
T.me/aminuaudu is the link to my telegram.
My current number is [
My email is [
Thank you.
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