Контактна інформація

Шукач вказав телефон , ел. пошту та Instagram.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5055106/

Досвід роботи

Customer support representative

з 11.2024 по 06.2025 (7 місяців)
Boltua, Дніпро (Транспорт, логістика)

Customer support representative

з 03.2024 по 09.2024 (6 місяців)
Zone3000, IT company, Дніпро (IT)

Domain department
My responsibilities included:
-Upholding quality control policies and procedures to increase customer satisfaction
-Providing outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
-Improving customer service wait times to mitigate complaints.
-Providing information about domains, apps, and related services provided by the company.
-Working with CRM and client databases.
-Answers to customer questions about products (domains and apps) or services (purchase, renewal, cancellation of domains and subscriptions to apps).
-Directing customers to the appropriate department.
-Making changes to customer accounts.
-Creation of records for the successful operation of domains, change of name servers for the domain, and change and verification of domain contact data.
-Helping customers navigate the main site.
-Customer verification and account login assistance.
-Providing guides on registration, renewal, possible edits and use for purchased domains and apps.
-Interacting with other teams.

Касир

з 10.2023 по 05.2024 (7 місяців)
Лікер, Дніпро (Роздрібна торгівля)

My general responsibilities :
-Operated the cash register to process sales transactions accurately and efficiently.
-Handled cash, credit, and debit payments, ensuring proper change and receipt distribution.
-Assisted customers with inquiries about products, pricing, and promotions.
-Counted cash drawers and balanced transactions at the beginning and end of each shift.
-Processed refunds and exchanges according to store policies.
-Collaborated with the sales team to provide excellent customer service and resolve any customer concerns.
-Monitored inventory levels at the register and requested restocks as needed.

Бариста

з 05.2023 по 11.2023 (6 місяців)
Floors, Дніпро (Готельно-ресторанний бізнес)

- Prepared and served a variety of hot and cold beverages, including espresso-based drinks, teas, and specialty coffees.
- Operated coffee machines, grinders, and other equipment to ensure consistent quality of drinks.
- Engaged with customers by taking orders, providing recommendations, and ensuring a friendly atmosphere.
- Managed cash register transactions, handling payments and providing accurate change.
- Maintained cleanliness of the coffee bar, workstations, and equipment according to health and safety standards.

Бариста

з 02.2023 по 05.2023 (3 місяці)
OnCoffee, Дніпро (Готельно-ресторанний бізнес)

- Prepared and served a variety of hot and cold beverages, including espresso-based drinks, teas, and specialty coffees.
- Operated coffee machines, grinders, and other equipment to ensure consistent quality of drinks.
- Engaged with customers by taking orders, providing recommendations, and ensuring a friendly atmosphere.
- Managed cash register transactions, handling payments and providing accurate change.
- Maintained cleanliness of the coffee bar, workstations, and equipment according to health and safety standards.

Бариста

з 09.2022 по 02.2023 (5 місяців)
Healthy bar, Дніпро (Готельно-ресторанний бізнес)

- Prepared and served a variety of hot and cold beverages, including espresso-based drinks, teas, and specialty coffees.
- Operated coffee machines, grinders, and other equipment to ensure consistent quality of drinks.
- Engaged with customers by taking orders, providing recommendations, and ensuring a friendly atmosphere.
- Managed cash register transactions, handling payments and providing accurate change.
- Maintained cleanliness of the coffee bar, workstations, and equipment according to health and safety standards.

Бариста

з 04.2022 по 10.2022 (6 місяців)
One Black Coffee, Дніпро (Готельно-ресторанний бізнес)

- Prepared and served a variety of hot and cold beverages, including espresso-based drinks, teas, and specialty coffees.
- Operated coffee machines, grinders, and other equipment to ensure consistent quality of drinks.
- Engaged with customers by taking orders, providing recommendations, and ensuring a friendly atmosphere.
- Managed cash register transactions, handling payments and providing accurate change.
- Maintained cleanliness of the coffee bar, workstations, and equipment according to health and safety standards.

Бариста

з 09.2021 по 12.2021 (3 місяці)
Диво, Дніпро (Готельно-ресторанний бізнес)

- Prepared and served a variety of hot and cold beverages, including espresso-based drinks, teas, and specialty coffees.
- Operated coffee machines, grinders, and other equipment to ensure consistent quality of drinks.
- Engaged with customers by taking orders, providing recommendations, and ensuring a friendly atmosphere.
- Managed cash register transactions, handling payments and providing accurate change.
- Maintained cleanliness of the coffee bar, workstations, and equipment according to health and safety standards.

Бариста/бармен

з 05.2021 по 08.2021 (3 місяці)
BoBoT, Дніпро (Готельно-ресторанний бізнес)

Продавец-консультант

з 04.2019 по 07.2019 (3 місяці)
УДК, Дніпро (Роздрібна торгівля)

My general responsibilities :
-Operated the cash register to process sales transactions accurately and efficiently.
-Handled cash, credit, and debit payments, ensuring proper change and receipt distribution.
-Assisted customers with inquiries about products, pricing, etc
-Processed refunds and exchanges according to store policies.
-Collaborated with the sales team to provide excellent customer service and resolve any customer concerns.
-Monitored inventory levels at the register and requested restocks as needed.

Освіта

ДНУ ім. Олеся Гончара

Харчові технології, Дніпро
Вища, з 2020 по 2022 (2 роки)

Дніпровський коледж економіки та бізнесу Дніпровського Національного Університету імені Олеся Гончара

Готельно ресторанний бізнес, Днепр
Середня спеціальна, з 2018 по 2020 (2 роки)

Знання і навички

• Сумлінність
• Доброчесність
• Доброзичливість
• Емпатійність
• Дружелюбність
• Відповідальність
• Стресостійкість
• Пунктуальність

Знання мов

• Українська — вільно
• Російська — вільно
• Англійська — просунутий