Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5192694

Досвід роботи

Business Operations Manager

з 07.2019 по нині (4 роки 10 місяців)
Lalafo - AI powered C2C marketplace, Київ (IT)

•collaborating with the CEO and TOP management in setting and driving organizational vision, operational strategy, and hiring needs
•translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and operating planning
•oversee company operations and employee productivity, building a culture ensuring team members thrive and organizational outcomes are met
•ensure effective recruiting, onboarding, professional development, performance management, and retention

Strategic and organizational development

з 07.2018 по 07.2019 (1 рік)
Self-employed, Київ (Projects)

•methodological support of strategic development
•people management set up refreshment
•development and launch of the new vision
Achievements:
•developed and launched organizational strategic planning approach •developed and launched a new performance appraisal system, including business/functional KPIs and their target levels set up

Operational Support Manager

з 06.2017 по 06.2018 (1 рік)
Project management office for financial sector reform supported by EBRD for the NBU / NSSMC, Київ (Non-profit and charitable organizations)

•methodological support for Project managers
•coordination of the Project team with the Donor, the Foundation for support of reforms in Ukraine and key stakeholders within and beyond the National Bank of Ukraine
•provision of timely and complete reports of the Project team to the Donor and the Foundation for support of reforms in Ukraine
•managing SLA fulfillment and ensuring internal customers satisfaction
Achievements:
•created a SharePoint storage of all project materials/deliverables, ensured it’s regular completing
•developed a project charter, consolidated all reporting templates according to the Donor`s standard

LIGA: ZAKON Limited Liability Company Kiev, Ukraine

з 01.2015 по 03.2017 (2 роки 2 місяці)
Member of the board, Chief of Business Support, Київ (IT)

•operational model re-engineering
•holding strategic sessions, committees, board`s meetings
•control and support of the internal audit system for the annual ISO9001 quality system certification
•people management system set up, internal communications management
Achievements:
•developed and launched a new business model, including change of organizational structure
•implemented organizational strategic planning approach; developed and launched a new performance appraisal system, including business/functional KPIs and their target levels set up
• launched a project & process management office and a new corporate communication platform
• designed and implemented a brand new benefits package for company`s employees

Regional manager

з 08.2011 по 02.2014 (2 роки 6 місяців)
Piraeus Bank ICB Kiev, Ukraine, Київ (Finance, banking, and insurance)

•responsibility for business in the region - 14 departments, 130 employees - Kiev, Vinnitsa, Cherkassy
•creating a new client service team ensuring its operation according to the new standards
•key account management
•implementation of changes to the recruitment and evaluation processes to ensure business performance and quality of service according to the corporate requirements
Achievements:
•implemented a set of corporate standards in the region, making the business measurable and visible
•enhanced the client service team working down from the very top to bottom

Divisional Manager, Regional manager of corporate business, Regional manager of retail business

з 05.2002 по 08.2011 (9 років 3 місяці)
ProCredit Bank Kiev, Ukraine, Київ (Finance, banking, and insurance)

•opening of branches, staff recruitment and development
•organization, planning and management of customer portfolio
•management of the regional corporate center
•customers acquisition and support according to the set of corporate standards
Achievements:
•created/managed the largest private clients` deposit portfolio in the bank

Освіта

Business School MIM-Kyiv

Program for Management Development PMD "Efficiency Management", Київ
Вища, з 2016 по 2017 (5 місяців)

Kyiv National Economics University

Business Administration Banking Management, Finance and Credit, Master`s degree, Київ
Вища, з 1991 по 1996 (4 роки 8 місяців)

Додаткова освіта та сертифікати

Certified Change Management Professional™ ACMP Qualified Education change management program that align to ACMP Standard

2017-12 2018-06

Management, ProCredit Academy, Fürth, Germany

2007-01 2009-08

Facilitation in business, 10 tools for effective teamwork, Course Certificate

2018-11

Знання мов

• Англійська — вільно
• Українська — вільно
• Російська — вільно

Рекомендації

could be provided by request

could be provided by request

Додаткова інформація

I help companies that bet on efficiency to make their performance the competitive advantage
I am an expert on business processes set up/reengineering with strong project management skills
I help changes happen focusing on people side of it (as a Certified Change Manager Professional™ )