Контактна інформація

Шукач вказав телефон , ел. пошту та Instagram.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5226646/

Досвід роботи

Customer success manager

з 05.2025 по 10.2025 (6 місяців)
Upstars, Дистанційно (IT)

At my job, I worked in customer support, handling player inquiries via live chat and calls. I assisted users with account issues, bonuses, payments, and general platform navigation. I also followed responsible gambling guidelines and ensured compliance with company policies. In addition, I reviewed user activity and content to identify potential violations and escalate issues when necessary.

Customer support representative

з 07.2023 по 01.2025 (1 рік 7 місяців)
Wow24-7, Черкаси (IT)

I have experience working as a customer support representative, handling both chat and call interactions, as well as serving as a content moderator.

Customer support representative

з 03.2020 по 06.2023 (3 роки 4 місяці)
SupportYourApp, Черкаси (Телекомунікації, зв'язок)

I have been at several projects, worked in English and Ukrainian.
1. Content moderator (in English).
2. Customer support at the Help Ukraine center, where we have helped people that have problems due to the war, and also communicated with the Americans and the British, who offered us help (supply of bulletproof vests, etc.). Helped in logistics, monitored load and its transfer, negotiated with drivers.
3. Customer support for a cryptocurrency application. Helped people with any problems (registration, withdrawal, etc.)

Освіта

Bohdan Khmelnytsky National University

Educational and Scientific Institute of Foreign Languages (interpreter, translator), Cherkasy
Вища, з 2017 по 2021 (4 роки)

Practical study of foreign languages and everything needed to be an interpreter.

Знання і навички

• HTML
• CSS

Знання мов

• Англійська — просунутий
• Іспанська — початковий