Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5382012/

Досвід роботи

QA-інженер

з 12.2025 по нині (10 місяців)
Freelance, Дистанційно (IT)

Web-sites and apps testing

Fight school administrator

з 10.2021 по 08.2025 (3 роки 11 місяців)
Kung-Fu, Дніпро (Освіта, наука)

Electronic devices support (PC, printers, routers);
Programs installations and setup;
OS installations and issues resolution;
Supplies ordering;
Communication with students, resolution of inquiries, informaion provision;
Videos creation from existing video materials, video shooting and partial music creation;

Videos examples: https://www.youtube.com/playlist?list=PLpZ5n3iig3ueGmgpOOp0qVQVKQRQ236ea

Beta Community Support Engineer

з 12.2020 по 10.2021 (11 місяців)
Synergetica, Дистанційно (IT)

• Monitoring and debugging Beta community bug reports, suggestions, and forum posts
• Releasing Beta-staged versions to the community via Centercode
• Identifying important and critical issues to track and report about to internal teams
• Providing analysis of quantity and quality of incoming feedback
• Internal knowledge base updating

Technical Support Engineer

з 11.2019 по 11.2020 (1 рік)
Syxsense, Київ (IT)

• remote customer/staff training and support;
• analysis, reproducing and escalation of incidents;
• knowledge base updating;
• product testing and bugs detection;
• provided incidents clarification and troubleshooting;
• quality assurance for created fixes;
• OS, event logs analysis for issues resolution;
• workarounds provision;
• testing of customers software packages;
• customers script analysis and issues resolution;
• monitoring of customers instances in case of emergencies;
• root-cause analysis and incidents escalation;
• participation in everyday online teams meeting for issues overview;

Technical Support Engineer

з 01.2019 по 03.2019 (3 місяці)
Intecracy Group, Киев (IT)

• Acceptance testing
• Remote customer/staff training and support
• Analysis, reproducing and resolving of incidents
• Knowledge base updating
• API testing
• Logs investigation

Technical Support Analyst

з 05.2018 по 11.2018 (7 місяців)
NewTrend, Киев (e-commerce, dropshipping)

•System testing and defects detecting
•User training and support
•Analysis of systems’ work discrepancies and search for solutions
•Writing technical requirements for the development team
•Providing CRM integration with Prom and Opencart
•Business processes modeling and optimization
•Developing of knowledge base documentation
•IP and softphone configuration
•OS installation and configuration

Customer support manager

з 08.2017 по 05.2018 (10 місяців)
Internet Invest Group, Киев (hosting and domain registration services)

•Customer support via phone, e-mail
•Maintenance of electronic document workflow

Support Engineer/Account manager

з 03.2017 по 07.2017 (5 місяців)
Onebox, Киев (IT)

•Customer support and training
•System testing and defects detecting
•Writing technical requirements for the development team
•Tech support packages selling
•Providing CRM integration with 1C and Opencart
•Business processes modeling
•IP telephony configuration

Site administrator

з 11.2014 по 01.2017 (2 роки 3 місяці)
kaminkiev.com, Киев (fireplaces construction)

•Site administration and e-promotion support
•Creation and edition of site content
•Communication with suppliers

Освіта

International Christian University – Kiev

BBA in International Economics, Киев
Незакінчена вища, з 2007 по 2011 (4 роки)

Додаткова освіта та сертифікати

School of simultaneous interpreting “TRIS”

2016

British Council - IELTS, CERF Level (C1)

2020

Знання і навички

• MS Excel
• MS Office
• MS Word
• Пользователь ПК
• MS PowerPoint
• Windows
• HTML
• 1С
• 1C
• MS Outlook
• Jira
• SQL
• IP (Internet Protocol)
• DNS
• Ubuntu
• TCP
• Работа с оргтехникой
• FTP
• Confluence
• Joomla!
• Работа со сканером
• Работа с принтером
• BASIC
• Работа с факсом
• Zoiper
• Работа с ксероксом
• XML
• JSON
• CSV
• OneBox
• Мини-АТС

Знання мов

Англійська — просунутий

Додаткова інформація

Experience of documents translation at Apimondia International Congress - Kiev, 2013.