Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5426812/

Досвід роботи

Customer support representative

з 04.2024 по нині (1 рік 4 місяці)
Salx Gel (Remote), Remote (Beauty, fitness, sports)

Respond to client inquiries via phone, email, or chat in a timely and professional
manner.
Provide detailed information about the clinic's services, treatments, and products.
Manage bookings, rescheduling, and cancellations using the clinic's online booking
system.
Send appointment reminders and follow-ups to clients.
Assist clients with navigating the clinic's website, online booking system, or payment
portal.

Executive assistant

з 03.2023 по 03.2024 (1 рік)
Premier Trip Travels, Remote (Tourism)

•Organize and maintain executives' calendars, including scheduling meetings, appointments, and conference calls.
•Send reminders and ensure executives are prepared for upcoming commitments.
•Arrange domestic and international travel itineraries, including flights, accommodations, transportation, and visas.
•Ensure travel plans align with executives' schedules and preferences.
•Handle emails, phone calls, and other communications on behalf of executives.
•Draft and proofread correspondence, reports, and presentations.
•Organize and maintain digital files, records, and documents.
•Ensure confidentiality and security of sensitive information.

Customer support representative

з 08.2022 по 02.2023 (6 місяців)
BOS Stores, Remote (Retail)

• Provided exceptional customer service, ensuring utmost satisfaction for clients through effective communication and problem-solving skill.

• Collaborated with Customer Service and Product Development teams to streamline processes and improve the overall customer experience.

• Managed the efficient processing of medical records requests and insurance data, maintaining confidentiality and accuracy in compliance with regulatory standards

Marketing assistant

з 01.2022 по 08.2022 (7 місяців)
Smart Cleaners, Remote (Public and business services)

• Proactively identified and capitalized on sales opportunities, contributing to increased customer retention rates and revenue growth.
• Maintained an organized and visually appealing sales environment by assisting in setting attractive visual displays, ensuring a welcoming atmosphere for customers.
• Handled a high volume of incoming calls, averaging 80+ calls per day, addressing inquiries related to customer service promptly and professionally.

Освіта

Kyiv Medical University

Medicine, Kyiv
Вища, з 2020 по 2026 (6 років)

Kiev institute of business and technology

Management, Kyiv
Середня спеціальна, з 2018 по 2020 (2 роки)

Додаткова освіта та сертифікати

E- Marketing (Advanced), Study Section

2023,1 month
Сертифікат

E-Marketing( Foundation), Study Section

2023, 1 month
Сертифікат

Workflow specialist, Asana

2025
Сертифікат

Знання і навички

• MS Word
• Business analysis
• Confidentiality
• Data Entry
• Google Workspace
• MS Excel
• Communicability
• Conscientiousness
• Responsibility
• Educability
• Documentation management
• Cordiality
• Competent oral and written language

Знання мов

• Англійська — вільно
• Російська — початковий
• Українська — початковий

Додаткова інформація

Living by the motto "just starting now guarantees your progress" keeps me motivated and proactive in all areas of life. I thrive in structured, organized environments and enjoy bringing that sense of order to my work. As a certified E-Marketer with over 3 years of experience, I specialize in supporting business operations, customer service, and sales teams remotely. My background in management and work across industries like Travel, Retail, and sales have allowed me to develop expertise in CRM management, lead generation, customer support, and project management.