Резюме від 24 вересня 2019

Denis

Operational manager, COO, PM, Deputy CEO, 70 000 грн

Зайнятість:
Повна зайнятість.
Вік:
38 років
Місто:
Київ

Контактна інформація

Шукач вказав ел. пошту, адресу та LinkedIn.

Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.

Досвід роботи

Project manager (location: China and Hong Kong)

з 02.2019 по 05.2019 (3 місяці)
Project, Hong Kong (Manufacturing)

• Product Manager Role
• Product cost calculation
• Search of suppliers
• Negotiations
• Conclusion of contracts
• Quality control
• Certification issues with the appropriate state authorities (SGS, Intertek)
• CRM creating and launching (stock and orders management)

CEO/COO

з 04.2018 по 03.2019 (11 місяців)
GEO PAY, Киев (Payment System)

• Management
• FIAT Gates integration
• SW Product owner (Dev planning)
• Budget planning and control process
• Attracting the new customers

CS Manager

з 04.2013 по 12.2018 (5 років 8 місяців)
Printec Ukraine LLC, Киев (Finance, banking, and insurance)

• Management.
• Work with region branches.
• Budget planning and control process.
• Deep analysis of efficiency.
• Reporting process, Group level.
• Staff management (up to 200 employees directly subordinate).
• Arrange operational meetings and interacts with customers on a regular basis to identify client needs for new services and ensure ongoing alignment with customer business goals.
• Shares clients’ needs and interests.
• Gets involved in discussing and determining/defining most appropriate solution to best suit customer expectation.
• Supports new implementations.
• Keeps ahead of developments and best practices in customer service.
• Propose and discuss possible improvements to customer service procedures, policies and standards to improve the level of customer service and to ensure the organization maintains a high level of services offering in a competitive environment.
• Develop and execute plans to improve customer satisfaction and overall quality

Director of Service Department

з 01.2008 по 04.2013 (5 років 3 місяці)
Servus Systems Integration Ltd., Киев (Finance, banking, and insurance)

• Staff management (up to 100 employees directly subordinate)
• Attracting the new customers
• Negotiations
• Conclusion of contracts
• Strategic business development
• Coordination of ARF Hypercom work in Ukraine
• Security Officer ARF Hypercom in Ukraine
• Operational work

Освіта

National Aviation University of Ukraine

Secure information from unauthorized access, Киев
Вища, з 2002 по 2007 (4 роки 8 місяців)

Додаткова освіта та сертифікати

•Servus Bilgisayar A.S., Sonet, Jobil and Asseco

2013

•Printec Group (NCR, VeriFone)

2014-2018

Знання і навички

Управление персоналом Project management Управление проектами Personnel management Операционный менеджмент Operational management Negotiations Specializes in the organization of CS (customer service)

Знання мов

  • Англійська — вище середнього
  • Українська — вільно
  • Російська — вільно

Рекомендації

Ready to provide recommendations from any of employers, partners and colleagues

Ready to provide recommendations from any of employers, partners and colleagues

Контактні дані приховані

Додаткова інформація

Personal characteristics:
Communicability, resistance to stressful situations, personal responsibility, punctuality, commitment, learns quickly, teamwork, initiative, responsible for the results of all team.

Interests:
Travel, history, literature, IT Technologies, Sport: Water polo, swimming, diving.

Achievements:
Took part in the organization of:
UEFA 2012, Eurovision 2017, 2018 UEFA Champions League Final, ALFA JAZZ Fest 2018, U Parks, Ostrov, ATLAS Weekend 2018, other

Other:
Have a driver's license (category B), car, have a good visa history, ready to business trips. Last months lived and worked in China.

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