Дмитрий

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5532641

Досвід роботи

Owner\Founder

з 02.2008 по нині (16 років 4 місяці)
F1 Service, Днепр (ИТ аутсорсинг)

-Budgeting and accounting;
-Statement and distribution tasks between employees;
-Control of the correct execution of tasks based on the SLA;
-Communication with the customers;
-Organization of working process of the service center;
-Organization of working process of cable mounting teams;
-Searching for new clients;
-Searching for new employees;
-Organization of working process of the Service Desk team (phone / chat / email);
-Designing customers’ networks and servers infrastructure;
-Training of the new employees and motivating current.

Знання і навички

Знання мов

• Англійська — вище середнього
• Російська — вільно
• Українська — просунутий

Додаткова інформація

Prof&Tech skills:


Strong knowledge of SDLC,
Strong knowledge of ITSM practices;
Experienced with common software development frameworks (Scrum, Kanban, Waterfall);
Experience in usage of bug-tracking systems: Jira, Trello, Basecamp;
Scheduling, planning;
Decomposition and prioritization of tasks;
Business analysis of customers’ needs to form technical tasks for executers and monitoring of their performance;
Experience with business and system engineering procesess modeling;
Budget planning and billing;
Project risk management.


Soft skills:


Analytical way of thinking
Problem solver with precise attention to details;
Fast-learner with high motivation to get new skills
Good presenter;
Adaptive to frequently changing project environment;
Able to work independently or as a part of team
Patient, reliable, responsible and punctual;
Managing team up to 20 members;
Leadership skills;
Team player
Coaching, mentoring.