Контактна інформація

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Досвід роботи

Property Sales Director

з 08.2019 по нині (4 роки 10 місяців)
INSTA PROPERTIES, DUBAI (Real Esate)

Responsibilities:
• Motivate the team of sales agents to close sales;
• develop effective training programs that teach sales agents how to acquire customers, negotiate deals, and secure financing and complete paperwork for the sale;
• set weekly, monthly and yearly monetary goals for the agents to achieve;
• perform human resources duties, such as conducting interviews, hiring new staff;
• maintain relationships with loyal clients to keep them satisfied and promote future business opportunities and referrals;
• meet with clients who need special attention or who are experiencing a difficult situation, assist sales agents who need guidance with client meetings and communication.

Senior Executive Community Management

з 05.2018 по 06.2019 (1 рік 1 місяць)
DUBAI HOLDING, Dubai (Holding Company (Developer Division))

Responsibilities:
• Handing all customer inquiries and complains face to face, by email and phone;
• communicating with all owners and tenants by sending them notice with latest updates in the community;
• performing a regular site visits around the community to insure that all services work properly;
• working closely with retail management team in order to improve services for community residents and ensure revenue increase for retail outlets;
• managing the facility management team (soft service, MEP & civil teams);
• preparing the budget in order to reduce the cost and as a result decrease the service fee for the owners;
• arranging a newsletter on quarterly basis with last updated enhancement projects within the community;
• meeting with the suppliers to ensure that required services are in place;
• insure that all HSE requirements are followed by the contractors and suppliers within the community;
• organize and participate in events to build community and boost brand awareness;
• build relationships with existing and potential customers, industry professionals and suppliers.
Achievements:
• Reduced the utilities bill by implementing LED lights with sensors in Bay Square Community;
• Implemented a full automated visitor parking system in order to enhance the community visitors’ experience.
• Introduced a secure parking access system for entry and exit to protect owners’ parking from any misuse.

Portfolio Sales Manager

з 06.2017 по 05.2018 (11 місяців)
UNIQUE PROPERTIES BROKERS, Dubai (Real Esate)

Responsibilities:
• Assist sellers in how to best promote their properties to attract advantageous offers;
• advertise properties through a variety of marketing techniques;
• evaluate the clients’ desires and economic capabilities to discover the appropriate suggestions;
• provide information regarding legal guidelines, rates, specifications and property availability;
• mediate the dealings between sellers and buyers ensuring good conduct and the honest exchange of information towards a beneficial understanding;
• appraise the value of properties by thoroughly researching the market or past purchases;
• present properties to potential buyers and address questions or concerns;
• draft and complete important legal documents (contracts, agreements, etc.);
• generate and manage lists of properties for sale;
• collaborate and network with contractors, home inspectors and other external stakeholders;
• remain knowledgeable about the real estate market and best-selling practices.
Achievements:
• Demonstrated exceptional prospecting skills by generating extensive client base through aggressive marketing and personal referrals from satisfied buyers and sellers.
• Excelled in client development, public relations, customer follow-up and property management.
• Displayed superior talent in effectively communicating with sellers and buyers.

Senior Relationship Manager

з 06.2015 по 04.2017 (1 рік 10 місяців)
THE SIGNATURE SERVISE, EMAAR, Dubai (Holding Company (Developer Division))

Responsibilities:
• Deal with VVIP customers of EMAAR Properties (i.e. Royal Families, government representatives, top investors, celebrities);
• handle daily customer inquiries such as: NOC preparation, property handover process, registering units in DLD system);
• update Opera system and send all Oqood and post registration directly to customers;
• calling Signature Customers regarding due and overdue payment;
• preparing the Signature Cards for Signature Customers and coordinating the delivery with a courier company;
• preparing recognition events for Signature Customers;
• going to DLD once in a week to sort any pending files;
• support back office with Arabic to English document translation;
• effectively manage large amounts of incoming calls and emails;
• build sustainable relationships of trust with customers and colleagues through open and interactive communication;
• handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
• Keep records of customer interactions, process customer accounts and file documents.
Achievements:
• Exceeded KPI’s target that was set by the HOD (i.e. number of NOCs’ that needs to be prepared during the day, number of customers served, number of units registered, etc.).
• Organized a successful recognition event for Signature Customers.
• Revised the criteria that entitle customers to be a Signature Customer of EMAAR Properties, initiative supported by Higher Management and put into effect immediately.

Customer Care Assistant Manager

з 06.2014 по 06.2015 (1 рік)
EMAAR PROPERTIES – DUBAI, UAE, Dubai (Holding Company (Developer Division))

Responsibilities:
• Deal directly with customers either by telephone, electronically or face to face;
• respond promptly to customer inquiries;
• brief customers about upcoming projects and property launches;
• handle and resolve customer complaints;
• obtain and evaluate all relevant information to handle product and service inquiries;
• perform customer verifications;
• organize workflow to meet customer timeframes;
• direct requests and unresolved issues to the concerned department;
• keep records of customer interactions and transactions;
• record details of inquiries, comments and complaints;
• record details of actions taken;
• manage administration tasks;
• communicate and coordinate with sales representatives;
• follow up on customer interactions & provide feedback.
Achievements:
• Handled all walk-in and customers who had an appointment.
• Toured customers and familiarized them with EMAAR Properties Projects.
• Determined clients’ needs and financials abilities in order to propose available options that suit them and introduced them to a Sales Representative.
• Restructured department and created a more efficient SOP that helped to serve customers in a better way.

Освіта

Damascus University

International Law, Damascus
Вища, з 2009 по 2012 (2 роки 9 місяців)

Damascus University - Damascus, Syria
September 2009 – June 2012
Specialty: International Law

Знання і навички

Знання мов

• Англійська — вільно
• Арабська — вільно
• Російська — початковий

Додаткова інформація

Driven and experienced customer relationship manager with 8+ years’ private sector, real estate, community management and hospitality experience. Tenacious and a fast learner I always ensure I have the knowledge that I need in order to succeed in my goals. I thrive in a highly challenging working environment and would very much like to be part of a dynamic, successful company with career path development and growth potential.

Fluent in Arabic, English and with basic knowledge of Russian.
I have a residence visa