Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5621494/?puid=256622

Досвід роботи

Chat Operator

з 06.2024 по 06.2025 (1 рік)
MYLE, Дистанційно (Автобізнес та автосервіс)

1.Acted as the key communication link between passengers, drivers, and the company through effective written and spoken correspondence.

2. Advised and guided clients on the company’s services, building trust and long-term relationships.

3. Kept accurate and up-to-date reports, records, and administrative documents to support seamless operations.

Chat Operator

з 01.2023 по 04.2024 (1 рік 3 місяці)
Osmos Intelligence, Дистанційно (Телекомунікації, зв'язок)

1.Offered guidance to clients regarding the product through online chat.
2.Assisted customers with navigating the website by providing technical support.
3.Resolved any customer issues within the product ecosystem.
4.Fostered enduring relationships with customers.
5.Kept customers informed about the latest ecosystem deals and promotions.

Chat Operator

з 01.2020 по 12.2022 (2 роки 11 місяців)
Internet store of digital technology All-ok, Дистанційно (Телекомунікації, зв'язок)

-Communicating with the client through online chat
-Drafting and revising professional letters for presentations.
-Keeping up with and preparing reports as necessary.

Освіта

-National University of Kyiv-Mohyla Academy

International Relations, Київ
Вища, з 2016 по 2022 (6 років)

Studying International Relations at the National University of Kyiv-Mohyla Academy provided me with a robust foundation that significantly contributed to my career as an HR Manager. Here’s how:

Understanding Global Dynamics: International Relations coursework equipped me with insights into geopolitical trends, cultural differences, and global economic factors. This knowledge is invaluable in today’s interconnected business world, where HR managers often deal with diverse teams and international operations.

Interpersonal and Communication Skills: Studying IR honed my communication skills, both verbal and written, which are crucial in HR roles for effectively liaising with employees, management, and external stakeholders.

Negotiation and Conflict Resolution: Learning about diplomacy and negotiation strategies prepared me to handle conflicts and negotiations in the workplace diplomatically and effectively, fostering a harmonious work environment.

Analytical Thinking: IR coursework emphasized critical thinking and analytical skills, essential for HR professionals in decision-making processes, policy formulation, and strategic planning.

Cultural Sensitivity and Diversity Management: With a background in International Relations, I developed a deep appreciation for cultural diversity and sensitivity, crucial in managing a diverse workforce and promoting inclusivity within the organization.

Research and Problem-Solving Abilities: The research-intensive nature of IR studies enhanced my ability to gather, analyze, and interpret data—an asset in HR roles for evidence-based decision-making and problem-solving.

Overall, my education in International Relations from the National University of Kyiv-Mohyla Academy provided me with a multifaceted skill set that has been instrumental in navigating the complexities of human resource management and fostering organizational success.

Додаткова освіта та сертифікати

Aptech computer school

2014, 9 months

Знання і навички

• MS Excel
• MS Word
• MS Office
• MS PowerPoint
• MS Access
• Communicability
• Fast typing
• Email
• Teamwork
• Design
• Linux
• Time management
• Adaptability
• Organisation
• Leadership
• Data visualization
• Web design
• Strategic planning
• Ability to analyze
• Spreadsheet
• Stress Management
• Multitasking
• Problem solving skills
• Strategic thinking
• Адаптивність
• Здатність до навчання
• Ведення CRM
• Продаж B2B
• Активний продаж
• Прямий продаж
• Робота із запереченнями
• Користувач Бітрікс24
• Google Sheets
• Binotel
• Jira

Знання мов

• Англійська — вільно
• Українська — вище середнього