Контактна інформація

Шукач вказав ел. пошту та адресу.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5760642/

Досвід роботи

Customer support representative

з 04.2022 по 06.2024 (2 роки 2 місяці)
Scents by Chiks, Дистанційно (Краса, фітнес, спорт)

•Provided exceptional customer service by engaging directly with clients, promptly resolving inquiries, and
ensuring a seamless shopping experience.

•Designed a unique business logo and established an online brand presence using Canva, showcasing my
creativity and branding expertise.

•Managed my social media platform to promote products, interact with customers, and foster a loyal
community, demonstrating excellent communication and content creation skills.

•Efficiently processed orders, tracked deliveries, and kept customers informed, maintaining high satisfaction
levels.

•Resolved customer
complaints with empathy and professionalism, turning challenges into opportunities to build trust.

•Built lasting relationships through personalized product recommendations, increasing customer loyalty and
sales.

•Analyzed customer feedback to improve product offerings and adjust marketing strategies for better
outcomes.

Sales representative

з 08.2017 по 09.2017 (1 місяць)
Aramark Intl (U.S Open 2017 Tennis Tournament U.S.A), Дистанційно (Краса, фітнес, спорт)

•Worked in a fast-paced retail environment, coordinating with team members to ensure seamless store operations and customer service excellence.

•Handled customer concerns professionally, turning negative experiences into positive ones and improving
brand reputation.

•Consistently exceeded sales targets by identifying customer needs and recommending suitable products, boosting revenue.

•Provided personalized assistance to customers, leading to a 20% increase in business and positive feedback.

Cashier

з 05.2017 по 09.2017 (4 місяці)
Aramark Intl ( New York City), Дистанційно (Готельно-ресторанний бізнес)

Conducted cash transactions accurately and maintaining a 100% cash drawer balance.

•Efficiently scanned goods and processed payments, ensuring correct pricing and customer satisfaction.

•Managed refunds and ticket issuance, maintaining a 95% accuracy rate and resolving issues promptly.

•Cross-sold products, achieving an increase in average transaction value and enhancing sales performance.

•Resolved customer complaints effectively, achieving a 90% resolution rate and improving customer
experience.

•Maintained cleanliness and organization at checkout areas, enhancing the overall customer shopping
experience

Освіта

Bogomolet National medical university

Doctor of Medicine ( MD), Київ
Вища, з 2014 по 2021 (7 років)

Holy rosary college

Enugu Nigeria
Середня, з 2006 по 2012 (6 років)

Додаткова освіта та сертифікати

Lian Customer Support Training

2023

Customer Support Training

YouTube

Знання і навички

• MS Office
• Email
• Social media
• Ability to analyze
• Graphic design
• Marketing
• Ведення онлайн-чатів
• Уміння працювати в режимі багатозадачності
• Прийом вхідних дзвінків
• Швидкий набір тексту
• Ведення CRM
• Перша лінія підтримки
• Adaptability
• Google Docs
• Effective communication

Знання мов

• Англійська — вільно
• Українська — початковий

Рекомендації

Jennifer

Jennifer

CEO EVB, Equipped virtual boot camp

Додаткова інформація

Volunteer work
Teaching Online English language course.
Hobbies: programming, web design, gaming, social media and internet surfing.