Контактна інформація

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Додаткова інформація

Yurii Maksymchuk

Kosmonavtov ave. 15, Vinnytsia E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Website:
[відкрити контакти](див. вище в блоці «контактна інформація»)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

WORK Upwork Premium Services, May 2019 — December 2019
EXPERIENCE Freelancer Success
Project Coordinator
My tasks as Project Coordinator in Upwork Premium Services team included:
Measuring the efficiency of the services our team provided by means of contrastive
analysis & reporting
Delivering overall administrative support of the program
Importing & maintaining lead data in Salesforce
Monitoring & reporting team's activity on overdue tasks/tickets
Handling high-value escalations sent by internal teams
Revising current processes and making improvements/amendments

Upwork Premium Services, May 2017 — May 2019
Freelancer Success
Talent Agent Admin & Talent Specialist
My role as the Admin & Talent Specialist included:
Sourcing high caliber talent for Upwork internal teams and Upwork Clients
Conducting video interviews with Upwork Freelancers from Americas, Europe & Asia
Creating & handling Jira tickets
Optimizing operations and looking for ways to improve both the efficiency and quality
of the program
Creating, maintaining and improving SOP documentation

Private E-commerce Marketplace November 2015 — May 2017
Online Store Project Manager (remote)
When working on this project I managed to optimize the workflow by delivering high-
quality customer service, handling a big volume of time-sensitive tasks and being result-
oriented.

My tasks included:
- Managing backend admin panel
- Working with hosting infrastructure (managing dedicated servers and businesses, 1-st
line support)
- Dispatch management
- Resolving support tickets

Medielf April 2015 — March 2017
Magento E-Commerce Project Manager
My key responsibilities as Project Manager and Business Manager included:

- Creating and assigning tasks to the dev team, improving UI optimization
- Cooperation with SEO and marketing team

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- Conducting performance review meetings
- Establishing cooperation with manufacturers/suppliers worldwide and setting them up
as vendors
- Managing stock, configuring payment, shipping methods and shipping rates in
Magento
- Managing orders, dispatch, and refunds
- Dealing with customer inquiries and resolving complaints

European Recruiting Service June 2014 — September 2014
Talent Specialist & Recruiter

SKILLS Task Coordination
Project Management
Salesforce CRM Administration
Communications
Jira Administration
Asana, Trello, Slack proficient user
Zendesk Administration
MS Office & Google Suite

EDUCATION Master of Arts September 2013 — June 2015
Zhytomyr Ivan Franko State University
My specialization is Teaching English as a Second Language

Bachelor of Arts September 2009 — June 2013
Zhytomyr Ivan Franko State University
Teacher of English language and Literature

INTERESTS I really love playing frisbee, watching movies, spending high-quality time with my wife
and son. In addition to this I enjoy hosting English speaking club at "Artynov", one of co-
working spaces in Vinnytsia, I do this to help other folks practice and improve their
English speaking skills.

REFERENCES References available upon request.

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