Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6023400/

Досвід роботи

QA Engineer

з 08.2021 по 04.2026 (4 роки 9 місяців)
Par Technology Inc., Remote (IT)

- Performed functional, regression, smoke, exploratory, usability, and cross-browser testing to ensure high product quality and reliable releases.
- Designed, maintained, and executed test cases, test scenarios, checklists, and test documentation based on business and technical requirements.
- Collaborated closely with developers, product managers, designers, and business stakeholders within Agile/Scrum teams throughout the Software Development Life Cycle (SDLC).
- Participated in requirements analysis, backlog refinement, and product discussions to identify risks, edge cases, and potential issues early in the development process.
- Conducted API testing using Postman, validating endpoints, integrations, request/response payloads, authentication mechanisms, and backend workflows.
- Executed SQL queries to validate database integrity, verify business logic, and support end-to-end testing activities.
- Performed comprehensive exploratory testing with a strong focus on user experience, edge cases, and real-world usage scenarios.
- Investigated, reproduced, and documented defects; analyzed logs and application behavior to support efficient issue resolution.
- Verified bug fixes and performed release validation, smoke testing, and production verification before and after deployments.
- Applied risk-based testing techniques to prioritize critical functionality, optimize test coverage, and improve overall testing efficiency.
- Contributed to continuous improvement of QA processes, testing practices, and product quality standards

QA Engineer

з 08.2020 по 07.2021 (1 рік)
Ukranian Space Agency, Kyiv (IT)

- Worked on a FinTech platform focused on blockchain technologies and cryptocurrency solutions
- Performed end-to-end manual testing of web and mobile applications across multiple platforms
- Executed functional, regression, smoke, usability, and cross-browser testing to ensure product quality and stability
- Created, maintained, and executed test cases, test suites, and bug reports using Jira and TestRail
- Conducted API testing and validation using Postman
- Identified, documented, and tracked defects throughout the software development lifecycle
- Collaborated closely with developers, business analysts, and product managers to investigate issues and improve product quality
- Participated in requirements analysis, sprint planning, and product development discussions
- Verified bug fixes and performed release validation before production deployments

CRM Specialist

з 10.2018 по 08.2020 (1 рік 11 місяців)
Kronas, Kyiv (Construction industry and woodworking)

- Administered and maintained the OneBox CRM system
- Configured system settings, including user accounts, roles, permissions, business processes, and interfaces
- Prepared technical requirements and functional specifications for system enhancements
- Performed system and database testing to ensure functionality and data integrity
- Collaborated with developers and end users throughout all stages of system implementation and improvement
- Created user guides, training materials, and documentation to support system adoption

Head of Contact Center

з 04.2017 по 09.2018 (1 рік 6 місяців)
Kronas, Kyiv (Construction industry and woodworking)

- Managed and supervised daily contact center operations
- Monitored and analyzed employee performance and service quality
- Developed and implemented new processes and operational improvements
- Coordinated communication and collaboration between the contact center and other company departments
- Participated in CRM implementation and optimization projects
- Prepared management reports and maintained operational documentation

Head of sales department

з 09.2014 по 07.2016 (1 рік 11 місяців)
MODL Telecom, Kyiv (Telecommunications and networking)

- Organized and supervised daily department operations
- Analyzed employee performance and productivity metrics
- Recruited, onboarded, trained, and mentored new employees
- Developed training materials and conducted staff training sessions
- Designed and implemented employee motivation and performance improvement programs
- Prepared and maintained departmental reports and documentation

Executive Assistant to the Head of Department

з 11.2013 по 08.2014 (10 місяців)
MODL Telecom, Kyiv (Telecommunications and networking)

- Promoted and sold mobile telecommunications services
- Handled administrative operations and provided organizational support

VIP and Corporate Customer Retention Spesialist, Kyivstar

з 12.2011 по 10.2013 (1 рік 11 місяців)
Promotion Outsourcing, Kyiv (Telecommunications and networking)

- Managed client retention and customer loyalty initiatives
- Coordinated procedures and communications with clients
- Maintained documentation

VIP and Corporate Customer Support Specialist

з 06.2011 по 11.2011 (6 місяців)
Київстар, Kyiv (Telecommunications and networking)

- Consulted clients on company services and solutions
- Provided technical support and issue resolution

Call center operator

з 04.2010 по 05.2011 (1 рік 2 місяці)
Київстар, Kyiv (Telecommunications and networking)

- Consulted customers on company products and services
- Provided technical support and issue resolution
- Promoted and sold company services to meet customer needs

Call center operator

з 10.2009 по 03.2010 (6 місяців)
«Teleperformance Ukraine», Kyiv (Telecommunications and networking)

Provided technical and financial consultation to Volia-Cable customers

Освіта

National Aviation University

Management and Logistics, Kyiv
Незакінчена вища, з 2007 по 2010 (3 роки)

Додаткова освіта та сертифікати

Software Testing, Computer Academy STEP

2017, 6 месяцев

Знання і навички

• SQL
• API testing
• Postman
• Swagger
• Jira
• MS Azure
• BrowserStack
• Figma
• TestRail
• Regression testing
• Smoke testing
• Exploratory testing
• Bug reports
• Writing test cases
• Test Suite

Знання мов

• Англійська — вище середнього
• Українська — вільно