Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6038543

Досвід роботи

Copywriter/Translator

з 03.2018 по нині (6 років 2 місяці)
AMC Advertising & Marketing Consultants, Dubai (Advertising & Marketing)

-Writing Press Releases
-Writing Advertising copy
-Writing Radio and Video copy and translations
-Writing Social Media Content
-Translating English and Arabic
-Proofing and editing Ads

Editor

з 03.2016 по 03.2018 (2 роки)
Cars World Magazine, Dubai (Media / Magazine)

-Writing articles for a publication, providing materials for Social media pages.
-In-charge of taking cars for a test drive and photoshoot; filming and releasing videos.
-Interviewing high-networth / high-profiled individual to cover materials for specific section
-Seeking out for materials via PR contacts, press releases, and other media.
-Attending a range of events, such as new cars’ reveals, Formula One, any events sponsored by car brands, etc.
-Producing concise and accurate copy according to the magazine’s house style and to strict deadlines (monthly issue).
-Posting the latest news and updates to a website.

Operations Manager

з 04.2014 по 03.2016 (1 рік 11 місяців)
Food Fusion Est., Dubai (F&B)

-Establishing a new Call Center for the company including but not limited to recruiting agents, designing the scripts of the IVR, greetings, closing scripts, training employees.
-Designing the Call Center work plan, KPIs, employee schedules, etc.
-Maintaining and improving Call Center operations by monitoring lead performance, identifying and resolving problems.
-Monitoring branch's performance, cooperating with store managers to keep improving and developing business.
-Establishing the Delivery Department including staff recruitment and training, developing work plan, delivery routes, shift schedules, etc.
-Making menu distribution plan to increase sales, negotiating with Management of a particular location for the same, getting official permits for menu distribution.
-Developing procedures of customers’ complaints handling, training agents and drivers to perform according to company established policy.
-Keeping Call Center operation up to date following and achieving work plan targets and settled goals.

Call Center Supervisor

з 10.2010 по 03.2014 (3 роки 5 місяців)
Department of Finance, Abu Dhabi (Governmental)

-Support the development and implementation of Call Center goals and objectives.
-Develop, implement and monitor employee goals and objectives to follow company objectives.
-Prepare weekly and monthly reports of the Call Center in terms of both quality and quantity perspectives.
-Schedule and manage employee time to achieve optimum coverage.
-Perform employee recognition and/or discipline as appropriate.
-Design and maintain required reports at the agent, team and Call Center levels to optimize performance.
-Conduct monthly evaluations for the agents in order to improve their performance.
-Ensure proper communication and follow-up of all identified mistakes to the Call Center staff.
-Coach, motivate and develop employees to improve their skills.
-Take inbound calls when there is pressure on the inbound calls and support my team all the time.
-Coordinate the annual leave for my team.

Освіта

Damascus University

Department of Media Studies, Damascus
Вища, з 2003 по 2007 (4 роки)

Знання мов

• Арабська — вільно
• Англійська — просунутий

Додаткова інформація

ASSEM FADEL ALLAH HATEM

Mobile: [відкрити контакти](див. вище в блоці «контактна інформація») / [відкрити контакти](див. вище в блоці «контактна інформація»)
E-Mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

OBJECTIVE:

To accomplish a challenging position in a stable and growing company where I can leverage my 18 years’ experience in a Sales / Media / Marketing& Advertising / Public Relation.

EXPERIENCE:

Copywriter/Translator in AMC Advertising & Marketing Consultants, Dubai
March 2018 – Present

Responsibilities:
Writing Press Releases
Writing Advertising copy
Writing Radio and Video copy and translations
Writing Social Media Content
Translating English and Arabic
Proofing and editing Ads

Editor in Cars World Magazine, Dubai
March 2016 – March 2018

Responsibilities:
Writing articles for a publication, providing materials for Social media pages.
In-charge of taking cars for a test drive and photoshoot; filming and releasing videos.
Interviewing high-networth / high-profiled individual to cover materials for specific section
Seeking out for materials via PR contacts, press releases, and other media.
Attending a range of events, such as new cars’ reveals, Formula One, any events sponsored by car brands, etc.
Producing concise and accurate copy according to the magazine’s house style and to strict deadlines (monthly issue).
Posting the latest news and updates to a website.

Operations Manager in Food Fusion
April 2014 – March 2016

Responsibilities:
Establishing a new Call Center for the company including but not limited to recruiting agents, designing the scripts of the IVR, greetings, closing scripts, training employees.
Designing the Call Center work plan, KPIs, employee schedules, etc.
Maintaining and improving Call Center operations by monitoring lead performance, identifying and resolving problems.
Monitoring branch's performance, cooperating with store managers to keep improving and developing business.
Establishing the Delivery Department including staff recruitment and training, developing work plan, delivery routes, shift schedules, etc.
Making menu distribution plan to increase sales, negotiating with Management of a particular location for the same, getting official permits for menu distribution.
Developing procedures of customers’ complaints handling, training agents and drivers to perform according to company established policy.
Keeping Call Center operation up to date following and achieving work plan targets and settled goals.

Call Center Supervisor in Department of Finance Abu Dhabi
October 2010 – March 2014

Responsibilities:
Support the development and implementation of Call Center goals and objectives.
Develop, implement and monitor employee goals and objectives to follow company objectives.
Prepare weekly and monthly reports of the Call Center in terms of both quality and quantity perspectives.
Schedule and manage employee time to achieve optimum coverage.
Perform employee recognition and/or discipline as appropriate.
Design and maintain required reports at the agent, team and Call Center levels to optimize performance.
Conduct monthly evaluations for the agents in order to improve their performance.
Ensure proper communication and follow-up of all identified mistakes to the Call Center staff.
Coach, motivate and develop employees to improve their skills.
Take inbound calls when there is pressure on the inbound calls and support my team all the time.
Coordinate the annual leave for my team.

LANGUAGES:
ARABIC:Native
ENGLISH:Fluent
Ukrainian: Learning now