Paul

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6156283

Досвід роботи

Customer Support representative

з 11.2021 по 02.2022 (3 місяці)
Henry's List, Киев (Public and business services)

Answer calls, solve problem situations according to instructions
Support and conduct activities related to our company
Troubleshoot all aspects with the objective of providing excellent customer service

Dispatcher/Booking Agent

з 01.2021 по 10.2021 (9 місяців)
Repair Porter, Киев (Customer service)

We receive US calls and we dispatch technicians to repair appliances, handle booking, complaints, cancelations, anything they throw at you, We used RingCentral and Bookjobsnow.

SEO copywriter

з 04.2020 по 12.2020 (8 місяців)
Parimatch, Kyiv (Education and science)

Write articles on betting sites and update and rewrite the old one,for different countries for Parimatch

SEO copywriter

з 10.2019 по 04.2020 (6 місяців)
Fitness Forever, Kyiv (Commence)

Write unique articles of our products for the company site

Pharmacy sales manager

з 06.2019 по 10.2020 (1 рік 4 місяці)
Pharmacy Network, Kyiv (Customer service)

Sale of goods of the company by phone, communicating with customers from the USA by phone and e-mail (we provide you with the data of customers and there are no cold calls in our company);
Staying in touch with customers

Customer Support Representative

з 10.2018 по 06.2019 (8 місяців)
Evoplay, Киев (IT)

Assist consumers with their queries and do activities fo them through the company using Gmail and Roundcube

Освіта

Medicine school

Medicine, Kyiv
Вища, з 2017 по 2024 (6 років 9 місяців)

Знання і навички

Знання мов

Англійська — вільно

Додаткова інформація

thanks for the opportunity
I would be a great addition to your team because
Solid foundation of customer care and relations, with vast experience in the field
Excellent talent for using strategies to deescalate irate clients
Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities and from all walks of life
Fluency in English, with excellent communication skills both in verbal and written communication
Proficiency in numerous computer applications and software, including CRM, business processes, robots, triggers and all that is in the portal,MS Word, Power Point, Excel, and several others
Highly motivated and driven to achieve set goals and targets
Ability to maintain a calm and composed manner when dealing with potentially explosive client situations
Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work
Possess a fun and vibrant personality that customers find refreshing and appealing
Excellent leadership skills, with a unique talent for handling and resolving conflicts within the team
Great team player and excellent independent worker
Excellent oral and written skills
Stellar customer service skills
Commendable problem-solving skills
Good interpersonal skills
Impressive critical thinking skills
Excellent record-taking capabilities
Good decision-making skills
Retentive memory
Proficiency in English