Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6247049/

Досвід роботи

Account manager

з 06.2022 по нині (3 роки 9 місяців)
Inworld, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

Part-time job
- Coordinated communication with German manufacturers and Ukrainian clients in English.
- Managed orders, deliveries, and client requests.
- Supported business operations and process optimization.

Senior Support Manager

з 01.2021 по 03.2024 (3 роки 3 місяці)
EvoPlay, Київ (IT)

- Managing a team of 20+ members (setting goals, monitoring KPIs, coordinating work processes, resolving unusual situations).
- Contribution to the development of the department from 20 to 130+ employees.
- Mentoring and training new English-speaking employees (conducting training sessions, onboarding, supporting professional development).
- Collaborate closely with internal teams (Product, AF, R&D, QA) to troubleshoot and resolve technical issues, minimizing user impact.
- Optimizing processes in the support department: implementing new approaches to working with clients, automating some tasks.
- Working with payment systems and methods, resolving critical situations and technical issues.
- Ensuring a high level of customer service for international clients.

Агент комерційний

з 08.2020 по 01.2021 (6 місяців)
Студіо модерна, Київ (Роздрібна торгівля)

- Холодні продажі

Освіта

Київський національний економічний університет ім.В.Гетьмана

Міжнародна економіка, Київ
Незакінчена вища, з 2019 по 2023 (4 роки)

Навчаюсь за англомовною програмою

Додаткова освіта та сертифікати

Marketing in a Digital World by University of Illinois on coursera.org

2020, 1 місяць

EF SET English Certificate 74/100 (C2 Proficient)

2020
Сертифікат

Знання і навички

• MS Office
• Adobe Photoshop
• SMM
• Technical support for users
• Affiliate Marketing
• Active sales
• Google Analytics
• Google Sheets
• Team management
• Leadership
• Mentoring
• Business communication
• Anti-crisis management
• Creativity
• Conducting presentations

Знання мов

• Англійська — просунутий
• Німецька — середній
• Українська — вільно

Додаткова інформація

I specialize in building strong teams and making processes work better. Over 3 years, I managed 20+ team members, mentored new foreign employees, and helped scale a department from 20 to 130+ people. My experience ranges from optimizing workflows and automating tasks to handling critical incidents, supporting expansion into new markets and improving the quality of customer service in the iGaming industry. You can’t plan for every tiny detail when leading a big team, but adaptability and problem-solving are my everyday tools.