- PRO
James
Customer Support Representative, 25 000 грн
- Розглядає посади:
- Customer Support Representative, Administrator, Sales manager, Customer service manager, Logistics specialist
- Вид зайнятості:
- повна, неповна
- Вік:
- 29 років
- Місто проживання:
- Київ
- Готовий працювати:
- Дистанційно, Київ
Контактна інформація
Шукач вказав ел. пошту, адресу та LinkedIn.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6444818/
Досвід роботи
Construction Project Coordinator
з 02.2020 по 07.2022
(2 роки 5 місяців)
Helios Construction Services, Kyiv (Construction, architecture, interior design)
- Facilitated communication between clients and contractors to resolve issues and ensure project alignment with client expectations.
- Engaged in budget preparation and contract management for projects, preparing estimates and ensuring compliance with contractual obligations.
- Acted as the main point of contact for client inquiries, troubleshooting issues and providing regular updates to ensure client satisfaction.
- Managed client data systems and tracked issues using CRM tools to ensure timely resolution.
Customer Support Representative
з 07.2019 по 11.2019
(4 місяці)
Tradenix, Kyiv (Telecommunications and networking)
- Assisted clients with account verification via phone and email, ensuring a seamless onboarding process.
- Scheduled and coordinated appointments with Account Managers to enhance client engagement.
- Updated and maintained accurate client records in the CRM system to support efficient account management.
Customer Care Specialist
з 02.2015 по 12.2015
(10 місяців)
Wild Tornado Online Casino, Kyiv (Telecommunications and networking)
- Provided real-time customer support via live chat, assisting players with deposits, withdrawals, and account-related inquiries.
- Maintained a high level of player engagement and satisfaction by delivering prompt, professional, and friendly assistance.
- Guided players on the benefits and usage of promotional coupons, bonuses, and loyalty rewards.
- Delivered technical support for website navigation and gameplay concerns.
- Ensured a seamless gaming experience by troubleshooting account verification, security measures, and transaction delays.
Освіта
Kiev National university for Construction and Architecture (KNUBA)
Organization, Kyiv
Вища, з 2018 по 2020 (2 роки)
Master's Degree - Organization and management of construction
Kyiv National University for Construction and Architecture (KNUBA)
Construction, Kyiv
Вища, з 2014 по 2018 (4 роки)
Bachelor's Degree in Civil Engineering.
Знання і навички
- Management of CRM
- Zoho CRM
- Zendesk
- Data analysis
- Project management
- Attentiveness
- Strategic planning
- UX Research
- Independent decision-making
- Teamwork
- Microsoft 365
- MS Excel
- Google Sheets
- Adobe Photoshop
- TeamViewer
- AutoCAD
- MS Project
- Budget management
- CPA analysis
- Risk assessment
- Technical support for users
- Development of labor safety trainings
- LIRA SAPR
- Zoiper
- Zoom Meetings
- Work with Databases
- Binotel CRM
- Slack
- Google Docs
- Google Meet
- Problem Solving
Знання мов
- Англійська — вільно
- Російська — вище середнього
Рекомендації
Ifemeje Christian
Customer Support Manager, Westbridge Group LLC
Додаткова інформація
· I am looking for REMOTE work.
· I will be working out of Nigeria.
· Fast Internet: Download: 29.3 Mbps Upload: 8.14 Mbps
· reliable power and secure workstation.
· I am willing to adjust working hours to match different time zones.
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