Paul

Контактна інформація

Шукач вказав ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6446036

Досвід роботи

SEO copywriter

з 01.2020 по 07.2020 (6 місяців)
Muscle-Gear, Kyiv (Commence)

writing compelling marketing copy that also contains a researched keyword profile or theme that balances call-to-action messaging with optimized terms for web pages, blogs, and assets.

Sales manager

з 09.2019 по 01.2020 (4 місяці)
Pharmacy network, Kyiv (Commence)

Sale of goods of the company by phone, communicating with customers from the USA by phone and e-mail (we provide you with the data of customers and there are no cold calls)
Staying in touch with customers

Customer Support Representative

з 12.2018 по 09.2019 (9 місяців)
Sitel, Kyiv (Commence)

Receive and process chats and/or calls to answer customer questions about order status, delivery, errors, returns, membership or other concerns with online orders
Communicate with vendors, merchandising, operations and member service center to get and provide updates, minimize delays and resolve issues
Handle between 20-25 contacts per day
Document and maintain records of customer interactions

Освіта

University

Student, Kyiv
Вища, з 2017 по 2024 (6 років 9 місяців)

Знання і навички

Знання мов

Англійська — вільно

Додаткова інформація

I would be a great addition to your team because
Solid foundation of customer care and relations, with vast experience in the field
Excellent talent for using strategies to deescalate irate clients
Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities and from all walks of life
Create a content strategy along with the marketing department
Fluency in English, with excellent communication skills both in verbal and written communication
Proficiency in numerous computer applications and software, including MS Word, Power Point, Excel, and several others
Write SEO texts. Blog posts. Website content.
Highly motivated and driven to achieve set goals and targets
Ability to maintain a calm and composed manner when dealing with potentially explosive client situations
Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work
Possess a fun and vibrant personality that customers find refreshing and appealing
Excellent leadership skills, with a unique talent for handling and resolving conflicts within the team
Great team player and excellent independent worker
Excellent oral and written skills
Stellar customer service skills
Commendable problem-solving skills
Good interpersonal skills
Impressive critical thinking skills
Excellent record-taking capabilities
Good decision-making skills
Retentive memory
Proficiency in English