Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6466676/

Досвід роботи

Customer service manager

з 06.2023 по 06.2025 (2 роки)
United Porte, Дистанційно (Будівництво, архітектура, дизайн інтер'єру)

• Delivered responsive, multi-channel support via calls, live chat, email, and messages to customers across major e-commerce platforms, including Amazon, Wayfair, Home Depot, and Walmart.
• Resolved a wide range of issues related to orders, shipping, product availability, and returns, ensuring high levels of customer satisfaction.
• Acted as a liaison between customers and internal departments such as logistics and fulfillment to ensure accurate and timely deliveries.
• Utilized CRM and ticketing systems to document interactions, track issue resolution, and identify recurring trends.
• Supported the continuous improvement of support processes by contributing feedback and helping develop internal documentation.
• Maintained a calm, empathetic, and solutions-oriented approach in high-volume support environments.

Graphic design, Project Management, Content Management

з 11.2017 по нині (7 років 9 місяців)
Volobuieva Co., Інші країни (Дизайн)

• Developed branding strategies for clients and designed accompanying visual assets to align with their brand identity.
• Served as Creative Director, leading niche market research, overseeing design development, and collaborating with developers to establish a cohesive digital identity for clients.
• Managed social media presence and executed targeted marketing campaigns to drive engagement and brand awareness.
• Led complex, cross-functional projects, coordinating efforts between IT, SEO, and design teams to ensure alignment, clarity of requirements, and effective collaboration.
• Created and managed publishing materials for both digital and print platforms.
• Provided UX consulting to clients, offering actionable recommendations to enhance user experience and website performance.

My portfolio: https://www.behance.net/OlenaVolobuieva

Reputation Manager & Customer Support Team Lead

з 06.2016 по 11.2017 (1 рік 5 місяців)
Productech, Інші країни (Роздрібна торгівля)

• Provided daily guidance and communication to ensure customer service inquiries (calls and emails) were handled promptly, efficiently, and with expert knowledge.
• Continuously evaluated and optimized operational processes and procedures to improve service quality and efficiency.
• Delivered regular performance feedback and coaching, using statistical insights to support employee growth and accountability.
• Ensured team members received appropriate training and access to resources necessary for success in their roles.
• Fostered a high-performance, positive work environment to motivate and engage team members.
• Managed performance and disciplinary issues in accordance with company policies and standards.
• Established and refined workflows that aligned with organizational strategies and departmental objectives.
• Collaborated cross-functionally with departments such as marketing, business development, and IT to support company-wide initiatives.
• Successfully managed a team of 13 employees, driving team alignment, cohesion, and consistent performance.

Brand Representative

з 11.2012 по 03.2016 (3 роки 4 місяці)
Chanel, Інші країни (Роздрібна торгівля)

• Delivered world-class customer service by building strong relationships, prioritizing customer needs, offering tailored product recommendations, and communicating in-store promotions.
• Maintained sales floor standards and upheld brand presentation to ensure a visually appealing and cohesive customer experience.
• Managed sales and stock merchandising, including calculating inventory needs and placing product replenishment orders.
• Supported store marketing efforts and contributed to the creation and execution of impactful visual displays.
• Maintained in-depth knowledge of daily sales plans and conversion targets to drive performance and help the team meet or exceed store goals.

Освіта

ZIEIT

Business management, Запоріжжя
Вища, з 2005 по 2010 (4 роки 4 місяці)

Додаткова освіта та сертифікати

Web development

6 months
Сертифікат

Math fundamentals

1 month
Сертифікат

Знання і навички

• Adobe Photoshop
• HTML
• CSS
• Adobe Illustrator
• JavaScript
• Adobe InDesign
• Adobe XD
• Bootstrap
• SQL
• Zendesk
• Data management

Знання мов

• Англійська — вільно
• Іспанська — просунутий
• Українська — вільно