Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6466676/

Досвід роботи

Пауза в карʼєрі

з 06.2025 по 02.2026 (9 місяців)
Переїзд

Customer service manager

з 06.2023 по 06.2025 (2 роки)
United Porte, Дистанційно (Будівництво, архітектура, дизайн інтер'єру)

• Delivered responsive, multi-channel support via calls, live chat, email, and messages to customers across major e-commerce platforms, including Amazon, Wayfair, Home Depot, and Walmart.
• Resolved a wide range of issues related to orders, shipping, product availability, and returns, ensuring high levels of customer satisfaction.
• Acted as a liaison between customers and internal departments such as logistics and fulfillment to ensure accurate and timely deliveries.
• Utilized CRM and ticketing systems to document interactions, track issue resolution, and identify recurring trends.
• Supported the continuous improvement of support processes by contributing feedback and helping develop internal documentation.
• Maintained a calm, empathetic, and solutions-oriented approach in high-volume support environments.

Content Management

з 11.2017 по 06.2023 (5 років 8 місяців)
Volobuieva Co., Інші країни (Дизайн)

•Plan and maintain a content calendar aligned with business goals.
•Create, edit, and proofread digital content in line with brand tone and SEO best practices.
•Upload and publish content through the CMS, ensuring proper formatting and tagging.
•Regularly review and update existing content to keep it accurate and relevant.
•Monitor content performance using analytics tools and adjust strategies accordingly.
•Collaborate with design, marketing, and product teams for consistent messaging.
•Ensure compliance with legal, copyright, and brand guidelines.
•Maintain quality control and documentation for all content processes.

Reputation Manager & Customer Support Team Lead

з 06.2016 по 11.2017 (1 рік 6 місяців)
Productech, Інші країни (Роздрібна торгівля)

• Provided daily guidance and communication to ensure customer service inquiries (calls and emails) were handled promptly, efficiently, and with expert knowledge.
• Continuously evaluated and optimized operational processes and procedures to improve service quality and efficiency.
• Delivered regular performance feedback and coaching, using statistical insights to support employee growth and accountability.
• Ensured team members received appropriate training and access to resources necessary for success in their roles.
• Fostered a high-performance, positive work environment to motivate and engage team members.
• Managed performance and disciplinary issues in accordance with company policies and standards.
• Established and refined workflows that aligned with organizational strategies and departmental objectives.
• Collaborated cross-functionally with departments such as marketing, business development, and IT to support company-wide initiatives.
• Successfully managed a team of 13 employees, driving team alignment, cohesion, and consistent performance.

Brand Representative

з 11.2012 по 03.2016 (3 роки 5 місяців)
Chanel, Інші країни (Роздрібна торгівля)

• Delivered world-class customer service by building strong relationships, prioritizing customer needs, offering tailored product recommendations, and communicating in-store promotions.
• Maintained sales floor standards and upheld brand presentation to ensure a visually appealing and cohesive customer experience.
• Managed sales and stock merchandising, including calculating inventory needs and placing product replenishment orders.
• Supported store marketing efforts and contributed to the creation and execution of impactful visual displays.
• Maintained in-depth knowledge of daily sales plans and conversion targets to drive performance and help the team meet or exceed store goals.

Освіта

ZIEIT

Business management, Запоріжжя
Вища, з 2005 по 2010 (5 років)

Додаткова освіта та сертифікати

Web development

6 months
Сертифікат

Math fundamentals

1 month
Сертифікат

Знання і навички

• Adobe Photoshop
• HTML
• CSS
• Adobe Illustrator
• JavaScript
• Adobe InDesign
• Adobe XD
• Bootstrap
• SQL
• Zendesk
• Data management

Знання мов

• Англійська — вільно
• Іспанська — середній
• Українська — вільно