Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6471507/

Досвід роботи

Assistant Supervisor Customer Service

з 04.2022 по нині (3 роки 4 місяці)
Netevia, Remote (Finance, banking, and insurance)

1) Overseeing team of customer service representatives
2) Timely and accurate delivery of necessary assistance to clients
3) De-escalation of irate customers
4) Development and maintenance of customer relationships which in turn led to increased customer retention
5) Comprehensive understanding of the systems and CRM management of our customers
6) Working with several teams to promptly resolve customer enquiries and complaints

Customer Support Specialist, Administrative Assistant, Sales Manager

з 01.2020 по 07.2022 (2 роки 6 місяців)
Age Of Craft, Kharkiv (Metallurgical industry, metalworking)

• Learnt the basics of customer support
• Utilized CRM software, Facebook messenger, and Gmail to resolve the complaints of customers
• Assisted customers to ensure a positive experience
• Handled and solved customers’ problems
• Well versed in responding to customer requests in a time-efficient manner
• Kept excellent office environment and relationship with my manager and fellow workers with a helpful and cheerful attitude
• Responsible for communicating with customers regarding sales on a daily basis
• Recorded all daily financial dealings and other information to maintain the records of accounting
• Coached new recruits
• Recommended improvements in service procedures
• Memorized entire line of company products & services, including prices and special discounts
• Formulating strategies, contemplating, and creating ideas to push sales and keep customers satisfied despite various delays during the corona lockdown

Supervisor; Sales Representative and Customer Support Specialist

з 09.2018 по 01.2022 (3 роки 4 місяці)
Freadome, Kharkov (Food industry)

• Supervise the production and distribution of pastries and confectioneries
• Record orders and track them throughout the lifecycle of production
• Sort and distribute incoming and outgoing mails
• Interact with several courier companies
• Responsible for maintaining other records of supplies, employees, account, machine maintenance, deliveries, and relevant actions
• Established comprehensive customer database
• Co-ordinate focus groups and customer satisfaction surveys
• Recommend improvements in service procedures and brainstorm new ideas to ensure continued productivity and adaptability to emerging conditions

Освіта

Kharkiv National Medical University

Kharkiv
Середня, з 2011 по 2017 (6 років)

Додаткова освіта та сертифікати

Alison.com

2020

EDX

2021

Знання і навички

• Zendesk

Знання мов

Англійська — вільно

Рекомендації

James Junior Joseph Israel

James Junior Joseph Israel

Customer Support Specialist, Service representative, Recruiter, Dispatcher

Додаткова інформація

KEY STRENGTHS
• Proactive go-getter attitude.
• Critical thinker.
• Exceptional attention to detail.
• Enjoy working as a team member as well as independently and under pressure.
• Able to do other duties as assigned.

OTHERS
• Computer: Word, Excel, Internet, and E-mail.
• Typing speed of up to 65 words per minute.
• Hobbies: Music, cooking, and taking walks.