Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6675111/?puid=2243

Досвід роботи

Manager of foreign trade

з 12.2024 по 07.2025 (8 місяців)
Risken, Switzerland (trading & ADR rail freight logistics in Europe), Дистанційно (Транспорт, логістика)

- Provided administrative and operational support for trading and logistics activities.
- Managed documentation flow between traders, clients, and logistics providers.
- Prepared and verified contracts, invoices, CMRs, railway bills of lading, and ADR documentation.
- Monitored cargo movements and coordinated hazardous goods shipments by rail across the EU.
- Communicated with logistics teams, and authorities to ensure ADR compliance.
- Maintained transaction records and updated internal databases and CRM.

Project manager

з 08.2024 по 12.2024 (5 місяців)
Wame (Вельможко, ФОП), Дніпро (Маркетинг, реклама, PR)

- Managed project execution and ensured timely delivery.
- Acted as the main point of contact for clients regarding all project-related matters.
- Searched for and engaged new clients.
- Managed Google Ads accounts and advertising campaigns.
- Optimized budgets to maximize return on ad spend (ROAS).

Operation manager

з 01.2022 по 08.2024 (2 роки 8 місяців)
Individual Entrepreneurship, Дніпро (Транспорт, логістика)

- Maintained clear and effective communication with customers and drivers.
- Operated within the CRM system to manage daily operations and track workflow.
- Provided remote support to drivers from loading to unloading, ensuring smooth operation and compliance.
- Monitored and managed drivers throughout their routes to meet deadlines and resolve any issues.
- Managed documentation preparation and organization for shipments.
- Conducted data entry and analysis using spreadsheets.
- Collaborated closely with customs brokers to ensure timely clearance.

Customer Support Coordinator (Line operator)

з 07.2021 по 11.2021 (5 місяців)
Greenstate Appliance Repair, Seattle (Послуги для населення та бізнесу)

- Handled customer inquiries on platforms such as Thumbtack and Yelp, ensuring timely response.
- Managed client coordination through incoming call handling and appointment scheduling.
- Created and maintained schedules for technicians, optimizing efficiency.
- Informed clients of technician arrival times and issued invoices, tracking payments.
- Addressed customer claims and ensured quality resolution.
- Issued warranty certificates upon completion of services.
- Gathered client feedback to improve service delivery and tracked data for quality assurance.

Customer care manager

з 03.2021 по 07.2021 (5 місяців)
UNICLINICS INTERNATIONAL LTD, - (Медицина, охорона здоров'я, аптеки)

- Guided patients through all stages of their medical program, providing full support from planning to completion.
- Assisted in booking airline tickets and accommodations and prepared necessary travel documents.
- Provided patients with documentation and an official invitation letter for visa applications.
- Relayed important information from doctors and other service providers to patients.
- Organized interpreters, transportation, and any other necessary arrangements for patients.
- Maintained 24/7 contact with patients during treatment, addressing any questions or requests.
- Issued final invoices and monitored payments to ensure completion.
- Collected and forwarded patient feedback to the marketing department to improve services.

Освіта

Edinburgh Napier University and IPAG, Edinburgh/ Nice

M.Sc International Marketing with Tourism & Events, Edinburgh/ Nice
Вища, з 2013 по 2015 (2 роки)

Dnipropetrovs'kij Nacional'nij Universitet

Management of organizations, PR and advertising, Дніпро
Вища, з 2006 по 2011 (5 років)

Знання і навички

• Комунікабельність
• Порядність
• Ведення CRM
• Цілеспрямованість
• Здатність до навчання
• Робота із запереченнями

Знання мов

• Англійська — просунутий
• Українська — вільно
• Французька — середній
• Італійська — початковий
• Іспанська — початковий