Контактна інформація

Шукач вказав ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6734564/

Досвід роботи

Head of Customer Support Department

з 06.2018 по 01.2021 (2 роки 7 місяців)
SD-Smart, Одеса (IT)

23+ subordinates.
Making a schedule for the department. Supervising my team. Teaching and guiding trainees. Making reports. Finding candidates. Managing the office.
My main objective was to create a high retention rate, which is why I spent a lot of time with leaders of other departments coordinating every aspect of the company strategy, such as Sales funnels, Promo events, Strategic design of the website etc.

Head of Customer Support Department

з 03.2016 по 03.2018 (2 роки)
Edriving, Oakland (IT)

16 subordinates. Making a schedule for the department. Supervising my team. Teaching trainees. Making reports. Managing the office.

CSR supervisor

з 04.2015 по 03.2016 (11 місяців)
Edriving, Oakland (IT)

Supervised the team. Maintained work accuracy of the team.

Customer Support Representative

з 01.2013 по 04.2015 (2 роки 3 місяці)
Edriving, Oakland (IT)

Provided customer support for young aspiring american drivers in getting their DLs and experienced american drivers in passing Traffic School.

Освіта

ODABA

Architecture, Одеса
Вища, з 2004 по 2009 (4 роки 10 місяців)

Too easy

Знання мов

• Англійська — вільно
• Російська — вільно
• Українська — вільно

Додаткова інформація

Proactive professional with over 2 years of experience as a Customer Support Representative and over 4 years of experience as head of Customer Support.
Responsible and passionate. Demanding and fair. I do my job the best I can and demand the same from others.