Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6836960/

Досвід роботи

Payment Operations & Support

з 12.2025 по нині (5 місяців)
Fintech NDA, Дистанційно (IT)

High-risk payments / iGaming

•Handling deposits and withdrawals across different payment methods

•Monitoring transaction flow and resolving payment-related issues

•Communicating with merchants and internal teams to keep operations stable

•Supporting day-to-day payment processes in a high-load environment

Listing Manager

з 05.2025 по 12.2025 (8 місяців)
PointPay (top-tier CEX), Дистанційно (IT)

• Managing the entire token listing process on the PointPay cryptocurrency exchange
• Negotiating with crypto projects and potential partners
• Preparing documentation and coordinating KYC/AML procedures
• Evaluating new blockchain projects for listing opportunities
• Collaborating with technical, legal, and marketing teams to ensure successful token launches

Community manager | Shiller in iGaming Chats

з 10.2024 по 04.2025 (7 місяців)
iGaming (NDA), Дистанційно (Маркетинг, реклама, PR)

Promoted the brand in iGaming platform chats, creating a positive image. Countered negativity by posing as a real player to neutralize complaints and maintain trust in the platform. Actively participated in discussions to boost user engagement. Suggested ideas for improving community interaction, content, and user experience.

Support / Moderator

з 06.2024 по 12.2024 (7 місяців)
GameFi project (NDA), Дистанційно (IT)

Delivered exceptional customer support and moderation for a cutting-edge GameFi project in the blockchain gaming space.
Proactively detected and mitigated fraudulent activities, ensuring a secure and fair play-to-earn environment while promptly addressing player inquiries.
Collaborated with cross-functional teams to strengthen platform security, optimize smart contract interactions, and enhance user engagement, driving higher satisfaction and retention in a dynamic Web3 gaming ecosystem.

Customer Support Manager

з 02.2021 по 06.2022 (1 рік 5 місяців)
Crypto Exchange (NDA), Інші країни (IT)

Jira/Confluence/ZenDesk

Oversaw customer support operations using Jira, Confluence, and ZenDesk, processing tickets and resolving transaction issues.
Coordinated with technical support and development teams to address system challenges and improve functionality.
Trained new hires on support protocols and monitored site security to prevent fraud.
Ensured continuous system performance and delivered solutions to enhance user experience.

Front-end / Web Developer

з 03.2020 по 10.2020 (8 місяців)
Upwork, Винница (Freelance)

Освіта

ВТЕК КНТЕУ

Підприємництво, торгівля та біржова діяльність, Винница
Середня спеціальна, з 2016 по 2019 (3 роки)

Знання і навички

• Technical support for users
• Blockchain
• Support of transactions with high risks
• Business development
• Payments
• P2P
• Marketing

Знання мов

• Українська — вільно
• Англійська — середній