Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6926136/?puid=336767

Досвід роботи

Customer service manager

з 06.2024 по 01.2026 (1 рік 8 місяців)
World Center of Baby, Remote (Medicine, pharmacy)

Responsibilities:
- Responding to inquiries via phone, email and chat
- providing accurate information about services
- resolving complaints
- maintaining client records
- scheduling appointments and following up on leads

Achievements:
- maintained high customer satisfaction ratings
- reduced response time by implementing better communication flow
- successfully handled high-volume client accounts
- built strong client relationships

Customer service manager

з 06.2023 по 11.2023 (6 місяців)
Eco Tub Restoration, Remote (Public and business services)

- Addressed customer queries, resolved issues and provided product and service information
- scheduled appointments and follow ups
- coordinated with technicians to schedule restoration services
- implemented email marketing campaigns to nature leads and engage customers

Lead generation manager

з 02.2022 по 04.2023 (1 рік 3 місяці)
Simplaq, Kyiv (IT)

- Generated leads through proactive customer engagement and strategic outreaches
- implemented email marketing campaigns to engage clients
- Demonstrated extensive product knowledge to effectively communicate product features, benefits, and pricing.
Provided customer service, making calls and receiving calls daily.

Account manager

з 04.2020 по 02.2022 (1 рік 11 місяців)
CBD Local SEO Agency, Remote (Marketing, advertising, and PR)

- Managed company social media accounts, driving an increase in website referrals.
- oversaw website updates and performance
- successfully acquired new clients through targeted outreach and networking efforts.
- managed client communications and inquiries, promptly responding to emails, calls and messages to provide information.

Освіта

Uzhgorod national university

Medical faculty, Uzhhorod
Вища, з 2017 по 2023 (6 років)

Знання і навички

• MS Excel
• MS Office
• MS PowerPoint
• Windows
• Google Sheets
• MacOS
• Slack
• Google
• Communicability
• Keynote
• OfficeSuite
• Operating systems
• Conducting presentations
• Presentation software
• Skype
• Spreadsheet
• Zoom
• User Bitrix24
• Pipedrive
• Sale of telecommunication services
• Creative writing
• Content management
• Making of schedules for personnel

Знання мов

• Англійська — вільно
• Українська — середній
• Нідерландська — початковий
• Португальська — середній

Додаткова інформація

I am a 27 year old female from Zimbabwe, I studied Medicine in Ukraine. I am reliable, responsible, social, patient, hardworking and a fast learner.

These are some of my skills:
- Excellent Computer skills
- Excellent Communication skills
- Customer service
- Customer support
- Team work skills
- Problem solving
- Public speaking
- Time management
- Emotional intelligence