Контактна інформація

Шукач вказав телефон , ел. пошту, адресу та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6946462

Досвід роботи

Account Manager

з 01.2022 по нині (2 роки 4 місяці)
Illuminates, Kharkiv (IT)

- Serving as the main point of contact for all customer account management matters
- Building and driving strong, long-lasting client relationships
- Grow account by discovering customer’s business needs and offering relevant solutions & services
- Working closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and opportunities within or related to the project
- Elaborating all legal project documentation (contracts, acts of acceptance, etc.) and ensuring the affirmation of documents on the client's side

Sales & Customer care manager

з 06.2021 по 12.2021 (6 місяців)
IAG (International advertisement group), Kharkiv (Marketing, advertising, and PR)

- Interacting with customers via calls.
- Working with CRM system.
- Advising on the order procedures.
- Providing a response to customers inquiries, related to the usage of our services.
- Handling complaints and issues.
- Ensuring customers' satisfaction.
- Maintaining a positive, empathetic, and professional attitude toward customers.

Property Consultant

з 04.2019 по 12.2020 (1 рік 8 місяців)
Roots Development, Cairo, Egypt (Real estate)

- Convincing prospective clients that my agency is the right one to handle their sales and agree with the terms.
- Arranging advertising to promote the property.
- Sending out details of new properties on the market to people on our database.
- Making appointments and showing buyers around a property.
- Finding buyers in a position to proceed with the purchase and willing to pay an acceptable price.
- Preparing documents such as representation contracts, purchase agreements, and closing statements.
- Generating lists of properties compatible with buyers' needs and financial resources.

Attorney

з 02.2018 по 02.2019 (1 рік)
Al Owais and Al Matrooshi Advocates and Legal Consultants, Dubai, U.A.E (Legal)

- Advising clients and conducting legal research on their behalf.
- Preparing and reviewing legal documents, contracts, and agreements.
- Supporting clients by accurately interpreting laws, rulings, and regulations.
- Dealing with Dubai courts and finalizing legal procedures.

Associate Attorney

з 12.2015 по 12.2017 (2 роки)
Al Kamel Law Firm, Cairo, Egypt (Legal)

- Managing client cases from start to finish.
- Advising clients and conducting legal research on their behalf.
- Preparing and reviewing legal documents, contracts, and agreements.
- Drafting legal researches, legal opinions, and answer legal questionnaires.
- Preparing Due Diligence reports.
- Supporting clients by accurately interpreting laws, rulings, and regulations.

Account Executive

з 07.2014 по 11.2015 (1 рік 4 місяці)
HMARK Branding and Marketing Agency, Cairo, Egypt (Marketing, advertising, and PR)

- Working as a part of the sales team to develop new and existing markets.
- Analyzing customer's needs to create a suitable campaign.
- Arranging and attend a business meeting with the clients.
- Managing customer feedback, complaints.
- Supervising graphic designer and production house.
- Preparing proposal campaigns and campaign quotations.

Освіта

Menoufia University

Bachelor of Laws, Menoufia, Egypt
Вища, з 2010 по 2014 (4 роки 1 місяць)

Додаткова освіта та сертифікати

The Fundamentals of Digital Marketing

2020. 2 months

Знання і навички

Знання мов

• Англійська — вільно
• Арабська — вільно
• Російська — початковий

Додаткова інформація

SUMMARY

Motivated Sales/Account Manager with 3+ years of experience whose professional experience stems from years of providing excellent customer support, creative problem solving, and building customer loyalty.

Determined professional with experience in handling multinational clients as well an exceptional communicator with great interpersonal and negotiation skills. I have strong leadership abilities and a commitment to achieving sales quotas to drive the growth of the company.


SKILLS

Fluent in English and Arabic
Excellent communication skills, both verbal and written
Positive attitude and focus on customer satisfaction in a fast-paced environment
Customer relationship management
Focused on collaboration and efficiency
Neat and well organized
Motivated by solving problems
Ability to understand client needs and handle the negotiation process
Excellent presentation skills
Great organizational skills


HOBBIES
Reading, Traveling, Camping, Learning new cultures and languages